Ruben Mathew Email & Phone Number

Riyadh, Saudi Arabia

Achievements: *Successfully implemented T24 in Samba DXB, Qatar and Cayman Islands.*Handled Credit Risk Dept as a Senior T24 Business Analyst.*Led a Team for Deutche Bank project offshore with Temenos.*Gap analysis, requirement gathering, Review and validation of BSD, FSD developments*Conducted and coordinated Testing phases as FT, SIT, UAT and experience with coding in T24Responsibilities: • Worked with the Legacy system and understanding the work flow/current functionality available.• Developed Process flows for the existing system, to map with T24, based on discussions with Business and Tech teams.• Identified and documented potential GAPS in work flows and functionality issues.• Reviewed BRD’s and FSD’s and ensuring all business and technical aspects are covered in the proposed solution, delivered by vendor.

Chennai, Tamil Nadu, India

First Level Support - Deutsche Bank• Led a 9 members team for the DB-FLS Off Shore Team for the Deutsche Bank, handled a critical situation of exceeding issue count.• Brought down the excess issue count and un-resolved issues in SECURITIES and DX in majority. With just a month into the team and we had brought the surplus count down to a manageable level.• Reviewed updates, corrections, solutions and responses before they are delivered to the client, ensuring that the solutions are in line with the reported problem and would resolve the same.• Completely responsible for resource allocation, performance reviewing, one to one resource meetings and handling solution effectiveness/regression meetings

Chennai, Tamil Nadu, India

Financials - 2• Given the responsibility to handle the Financial Team consisting of 12 members as ATL, which includes fresher’s, Juniors and colleagues as well.• Ensuring all issues were attended and resolved at the earliest and that the TEAM count was consistently maintained. • Mentoring junior resources in the specific modules and tracking their progress on regular basis.• Reviewing updates, corrections, solutions and responses before they are delivered to the client, ensuring that the solutions are in line with the reported problem and would resolve the same.• Organizing training sessions whenever required.• Role also included resource allocation, performance reviewing and one to one resource meetings for the team

Paris, Île-De-France, France

Banque De France – Paris, France • Was the first point of contact for the Client and for the off shore team• Handled issues related to all core modules especially FOREX and MM used by the client and provided COB support.• Provided several correction routines catering to their specific requirements for MM (based on LIMIT.TXNS) and for FX (in terms with POSITION.MANAGEMENT files) modules • Have also handled archiving procedures across various modules for the BANK. • Identifying the bugs and moving issues to Maintenance with complete code fix.• Interacted with the business users and provided clarification on the enhanced functionalities• Hands on experience working with LD Loans and Deposits, Funds Transfer , Standing Orders, General Accounting, Miscellaneous Deals, LC and guarantees and Loans.

Chennai, Tamil Nadu, India

Handled a 10 member 24x7 critical call team with the responsibility to ensure that all red hot issues were resolved without being escalated, within the stipulated time frames, adhering to respective SLAs, resulting in minimum or no business hour loss to the client.Project Highlights:• handled critical client calls, where solutions were required to be delivered immediately to enable the client to resume normal business operations without incurring business hour loss.• Handled numerous cases of EOD/ COB crashes, data corruption, data correction, inability to login to the system and licensing issues in production environments.• Experienced in handling issues where the entire system performance had to be enhanced by reducing COB timings, optimizing queries and distributing files.• Gained expertise in providing work around/ solution with minimum turnaround time.• Acquired proficiency in Universe/ jBASE databases and UNIX/ Windows Operating Systems.• Gained exposure to basic SQL querying and syntax.

Chennai, Tamil Nadu, India

Financials Responsibilities: Analyzed and fixed functional defects.Carried out Code level analysis and provided correction routines/work around for data issues

B.Tech, Information Technology

Education record