Ruben Mendes Email & Phone Number

Barcelona, Catalonia, Spain

Collaborate with a large cross section of teams, while being a part of GRC team working transversally with more than 20 countries around the world in a multinational group.Actively participate in activities such as:- Perform data gap analysis and then use this information to develop automated solutions.- Build automation around security controls and audit.

Barcelona Area, Spain

Barcelona Area, Spain

Delivered systematic, disciplined and process driven approach in managing customer incidents and requests whilst ensuring that agreed procedures, standards and SLAs were met. Created and maintained internal and customer procedures. Identified gaps in processes and proactively created, amended and reinforced those processes. Promoted teamwork through.

Barcelona Area, Spain

Performed 1st and 2nd Level support for Managed IT Services and Managed Network customers throughout several countries in Europe and Asia. Identified gaps in processes and proactively created, amended and reinforced those processes. Promoted teamwork through coaching and task delegation. Acted as Deputy Team Leader on multiple occasions.

Lisbon, Portugal

Managed and coordinated a Technical Service Desk team on a new project. Ensured that team members focus on project and team goals, quality standards and KPIs were met and achieved. Reported to the Project Manager via COB reports and regular meetings on team member’s performance and project goals achievements. Provided project updates directly to the CIO of.

Lisbon, Portugal

Assisted the Technical Service Desk Coordinator as Deputy Team Leader during the Banco Popular Portugal project with the assignment and delegation of tasks and workload, queue management, team training, coaching and processes and procedures - creation, implementation and revision. Served as PoC to the project's VIPs for any IT related issues. Organized and.

Lisboa, Portugal

Assisted at an on-going project as a Service Desk Analyst.Deployed a software rollout over a two months period at British Petrol Portugal.Elaborated and reported assessment COB reports to the Project Manager.

Bobadela, Portugal

• As an IT Field Technician, performed onsite and remote technical support to clients/users, maintenance and repair of IT equipment, follow-up with the clients/users, registering of repair cases (RMAs).As Assistant.
• Identifying inputs (conversion plans, operation instructions, rollout plan, end user documentation);
• Conducting key activities (performing readiness check, conduction of the system conversion, performing production monitoring, and documenting potential enhancements);
• Creating the outputs;
• Meeting the milestones.Main Projects (Rollout Windows XP):
• Centros de Saúde de Portugal

Lisboa, Portugal

• Involved, as part of the Software Development department, in the conception and development of several products with general-purpose programming, reporting and database languages (Visual Basic 6.0, Visual Basic.NET.
• VisualCar – Integrated Management Software for the Car Industry
• SafetyDrug – Pharmacy Surveillance Application SoftwareIndustry: Automobile and Pharmaceutical.

Lisbon, Portugal

Responsible for the maintenance and repair of IT and Network equipment’s.Provide on-premise technical support to clients / users. Invited to join the Development department as a Junior Programmer, after the first year with the company.New roles involved the conception and development of several applications by employing the usage of general-purpose.

Técnico De Informática (Nível Iv), Computer Science, 17 Values

Activities and Societies: Programming, Networking, Gaming Graduated with 17 values in Computer Science as an Information Technology.

Information Technology, Computer Science

Undertook a computer science course at this secondary school before transferring to a technical school to finish my education.