Ruben Thomas Email & Phone Number

San Francisco, CA, US

Remote First, US

Lead and manage a globally distributed IT team to offer best-in-class services to Kraken employees. Responsible for the various functions under IT including: * Enterprise Applications, * Enterprise Architecture, * Integration, * Automation, * Global IT Helpdesk, * IT Lifecycle, * Productivity Tools, & * Endpoint Security.

Remote First, US

Lead and manage the enterprise applications team responsible for driving and executing the technology project roadmap for various critical business departments within Kraken.

San Francisco, CA, US

Lead and manage a global engineering team(including Employees, SI Partners, and Managed Services members) working on projects, enhancements, production support, and tech ops for CRM, Finance, HR & IT stakeholders.

San Francisco, CA, US

• Hire, lead & manage a team of BSA/Developers working on Salesforce, Zuora, NetSuite & ServiceNow.
• Partner with CRM and Finance functional teams to understand the project pipeline and plan for resources to work on top projects and initiatives.
• Work with consulting vendors to add contractors to the internal team to work on projects and drive down backlog.
• Own technical delivery and support of all projects executed by Enterprise Applications team across CRM, Billing and Finance functions.
• Drive tech. roadmap for Salesforce.com, Zuora and NetSuite.
• Technical escalation Point of Contact from Enterprise Applications team for key business applications.

San Francisco, CA, US

• Hire, lead & manage a team of Admin/Developers working on Salesforce.com, Zuora, & NetSuite.
• Developed internal processes for Change & Release Management within Enterprise Applications team.
• Influenced CRM & Finance BSA teams to adopt Agile methodology for managing work within Enterprise Apps team, and kicked-off Sprints by forming scrum teams to work on projects across different business streams like.
• Created work Intake and Execution processes and defined Rules of Engagement between BSA and Developer teams.
• Designed a shared developer pool model for distributing developers across Sales, Marketing, Revenue & Customer Support business streams on a need basis.
• Worked with Deloitte Consulting to replace Zuora CPQ with Apttus CPQ for DocuSign’s Global Sales & Rev teams.

San Francisco, CA, US

• Lead the design, build, launch and support of DocuSign’s Salesforce.com projects, and enterprise integrations.
• Worked closely with Marketing Ops. team to understand their current pain points with reaching out to prospects and implemented ‘InsideSales’ application for cold calling leads.
• Worked with Sales Ops. team to understand Territory Management requirements and implemented a custom solution to manage AE/AM assignment on Accounts and Opportunities using the App ‘TerrAlign’ and custom.
• Fixed bugs in the legacy renewal opportunity management functionality in Salesforce, redesigned and built a custom solution using Apex Trigger and Classes to better manage renewals by integrating real-time data from.
• Designed and developed integrations on Dell Boomi platform to connect between Salesforce, NetSuite, Zuora, SAP SuccessFactors, GainSight, Anaplan and DocuSign.
• Developed tech. specs for new projects in Salesforce.com and built POCs for future projects and enhancements.

Worldwide, OO

• Design, Develop, Implement and Support cloud solutions on Force.com platform for global customers.
• Gathered requirements, conducted CRPs, configured and customized Service Cloud Application for a Global Technology leader as a part of a Service Transformation project.
• Implemented SFA, PRM, Sites and Salesforce.com Analytics for a Tech company in California.
• Implemented Sales forecasting for users across NA and EU for a Tech. Client and provided Support in setting up Users and Quotas for each FY.
• Built custom data model, designed and developed functionalities using Visualforce and Apex in sales cloud to meet custom requirements of the client.
• Integrated external client systems with Salesforce.com to pass key data back and forth between various applications.

Bangalore, Karnataka, IN

• Design, Develop, Implement & Support Salesforce.com applications for global clients.
• Interacted with customers to understand the business requirements and proposed solutions using Salesforce.com.
• Developed Functional, Technical Design documents and Designed Data Model for Account/Contact, Opportunity Management, Campaign Management and Lead Management modules.
• Built custom data model using various standard, custom objects and relationships.
• Configured Salesforce.com for various clients using validation rules, workflows, S-controls etc.
• Developed custom solutions using Triggers and Apex Classes.