Ruben Garcia Email & Phone Number

Tlalnepantla De Baz, Méx., Mx

Global, Us

Responible to align Business and IT priorities to improve IT efficiency and enable business performance and growth.

Mx

Achieve the strategic alignment between Business and IT, this would allow us to support the business growth, this trough the right IT Services to provide an available infrastructure, the system availability and the flawless execution projects in a 7x24 availability environment. Define the strategy to move a Digital Business the organizations.Results• Increase Commercial Effectiveness for Afore in 20%, trough improvements at affiliation process.• Reduce 40% Project execution time, with the new Project model implementation, this create at 15% savings on internal cost.• Saving by $10MDP on new infrastructure for both organizations• Increase applications resolution incidents response time, reduction of two days for solution delivery: 5 to 3 labor days.• Monitoring control implementation improvements, increase from 97% to 99% on infrastructure services availability, this trough metric review and include monitor services not identified previously.

San Antonio, Texas, Us

Account Manager for one of the main Bank Institution on Mexico, as software development provider, be close of them to understand their needs and identify new improvements opportunities and provide the best solution on time, scope and cost. As internal responsibility, review and improve the service delivery model, to create the platorm to Towa consolidation and expansion.Results: • Increased the effectiveness of collection, reducing by 70% the collection time with the design of income projection plan.• Increase Client Portfolio on 300%, from 2 to 9 contacts with effective negotiations.• 2016 Sales Plan Design, with an 50% of increment versus 2015 projection.• Internal Cost reduction on 15%, with the correct planning of activities and the design of a service delivery model.• I was involved on the plan of career design for collaborators, having 4 mentees under my responsibility for 6 months.

New York, Ny, Us

Unique point of contact between Business Areas an IT, support them on all strategic planning process ad align all IT capabilities to achieve the business goals of the organization. Responsible to research and investigation (R&I) to find the best IT solutions and propose new projects implementation.Results: • Increase in the generation of business opportunities in 1.7 million policies per year, through the implementation of a business intelligence system (Up-Sale). The project had a ROI of 33.7% and an NVP of USD $ 18M to 5 years.• I was involved on the implementation of the New IT Operation Model, that help MetLife to growth their execution capacity up to 60% (Data Center decentralization and Software Factory Implementation)• Implementation of Issuance and Services processes, which allows us to decentralize 100% of our operation.• On line integration with two major Mexican Brokers, improving response time to our final customers, reducing from 10 to 2 labor days’ response time on selected services.• Increase collection efficiency by 30%, with the implementation of a new system, which allows to collecting more than $ 300MDP every fortnight in discounts.• New coverages implementation for Individual Life Provida insurance, generating sales for more than 1.5 million of policies with an increase on annual premium of at least $180MDP for each coverage.• I was involved on Testing Software Factory implementation, with savings up to $50MDP annual.• Develop more than 25 colleagues on different organization levels, 8 achieve manager positions. • I earn different rewards base on my performance evaluation impacted on: salary, bonus, talent program and several specific courses on IPADE for a selected group of MetLife.• I was elected as Mexico IT representative on Global Policy Administration Replacement project at global level during 2 years, this project was executed in collaboration with Korea and USA

Diplomado, High Management (Alta Dirección)

Diplomado, Strategic Planning And It Governance (Planeacion Estrategica Y Gobernabilidad De It)

Computer Engineer

Master Of Business Administration (M.B.A.), Business