Ruben Almiron Email & Phone Number

Ruben Almiron is a Manager, Loyalty Service at Preferred Hotels & Resorts. He possess expertise in hotels, hospitality management, hospitality industry, revenue analysis, hospitality and 19 more skills. Colleagues describe him as "Talented, knowledgeable, and results driven hospitality professional with expertise in multiple brands. Great individual to work with and has passion for service and teamwork!"

Listed skills include Hotels, Hospitality Management, Hospitality Industry, Revenue Analysis, and 20 others.

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  Manager, Loyalty Service

  Preferred Hotels & Resorts

  Mar 2022 - Present

  Hired to identify and address opportunities and challenges in the areas of hotel membership service initiatives, program enhancements/ optimization, and reporting of KPI’s for various programs. • Evaluate program performace and investigate new opportunities to recommend promotions and strategies that drive program spend and member engagement.• Cultivate, manage, and contribute to the success of internal, cross-functional teams and relationships to ensure programs are functioning across all departments seamlessly.• Develop and manage marketing plans through strategy, direction, and development of campaigns that support program growth including new member acquisition and existing member engagement optimization.• Work collaboratively with other departments to forecast, manage, and analyze program performance metrics and report on activities.• Represent the Loyalty Department in cross-functional projects and/or task forces.• Work closely with the VIP desk and Customer Service teams on Membership Service themes.• Establish SOPs for call center training and information updates via FAQsKey Accomplishments: • Created a Service Score to help measure success that is now being rolled out to all hotels worldwide and includes quality assurance, reports, etc. to help locations better understand areas to focus and improve on.• Created the I Prefer Council and currently setting up the pilot board through multiple locations/ engagement/ staff members that will initially be virtual and will move to “in person” meetings and will focus on loyalty service themes such as member post stay surveys, annual membership satisfaction surveys, and training/ education.• Took over the Member Services CRM, which manages over 650 emails a week and is currently leading a department to manage and grow the program directly.