Manager - It Services And Operation Support
Current• Manage the IT operation, IT operational budget, and IT cost control.• Overall planning of IT applications and infrastructure operations.• Manage IT security operations on access management for both network and applications.• Managing IT assets and services which includes application support, network infrastructure, managed desktop services, and security.• Manage all IT Change Request through a standard IT Change Management process.• Develop Key Performance Index (KPI) for the ITSM team.• Drive innovation, lead, develop, and maintain IT service management standard, processes and best practices within IT organization through proper IT Service management methodologies, to ensure to gain the benefit to business users.• Act in alignment with user needs and system functionality to contribute to organizational policy.• Manage overall insourcing and outsourcing delivery and adhere to agreed-upon service levels.• Establish IT Outsourcing framework and processes.• Manage the transition process to an outsourcing environment.• Manage communication with stakeholders including business engagement, manage external implementation partner.• Define and develop IT SLA with respective service providers.• Manage service provider quality and performance to ensure that services are delivered according to the specified service levels and requirements.• Manage relationships with service providers to ensure that outsourcing contracts are successfully executed.• Manage contract migration and handover to ensure smooth transition at the end of contracts.
