Ruben Anta Email & Phone Number

Lewisville, Tx, Us

Lewisville, Texas, United States

- Analyzing user requirements and providing on-site diagnostic services and troubleshooting for end-users ensuring business needs were met.- Responsible for repairs, handling and tracking hardware inventories and software licensing for staff at two sites.- Creating accounts for new staff in Active Directory, Office 365 and accounting software. - Collaborate with technical and non-technical management to identify and gather requirements/business needs for IT-oriented products.- Maintaining databases for each application and performing updates in a timely manner according to business requirements.- Prioritizing multiple tasks effectively and ensuring the issues are identified, tracked, reported on and resolved. - Create, maintain and organize the company's knowledge database to ensure that all operations, tasks and daily problems are collected and documented in a correct, understandable and accurate manner.

Miami, Florida

- Entered numerical data into databases in a timely and accurate manner.- Compared and verified with source document by reviewing, correcting, deleting, or reentering information to detect duplication.- Resolved data-management issues that helped improve the Customer Service department efficiency, with a more accurate data entry process.- Worked directly with the final costumer to coordinate the inbound and outbound of the shipments following their instructions and shipping arrangements.- Offered customer service by phone and email, handled customer’s inquiries, followed up on shipping progress, and addressed, resolved, or escalated issues to management personnel to ensure client satisfaction.- Prepared documentation of applications/procedures to create the knowledge database of the company.

Madrid Area, Spain

- Provided technical support, monitoring, troubleshooting, maintenance and upgrades to help to maintain the UNIX Application Systems and Oracle database infrastructure. - Developed, modified, tested and implemented Shell Scripts and patches to ensure the correct and optimal systems operations. - Developed SQL Queries for auditing Billing Database daily, and submitting a completed report to management with charge time, data origin and volumes loaded.- Designed with SAP Crystal Reports a monthly report with date, volume, time, origin and destination of calls made and received by customers for study by the Fraud Department.- Developed different SQL queries to obtain the information requested by the different departments of the company, and prepare it and send it in EXCEL templates.- Prepared documentation of applications and possible incidents, in order to create a database of knowledge to optimize management.- Developed several technical analysis procedures and maintenance manuals that significantly reduced troubleshooting time.- Coordinated weekly interdepartmental meetings, in order to analyze future changes or infrastructure improvements, based on SDLC Models.

Madrid Area, Spain

- Team Leader responsible of the technical support, monitoring, troubleshooting and maintenance for Data Warehouse systems and databases. - Identified operational issues and devised goals and plans to address them with effective time management.- Developed bug fixes and UNIX Shell Scripts for the resolution of technical incidents.- Through improvements implementation, reduced the daily incidents tickets by 50 percent in one year, with an additional 25 percent reduction in the second year.- Developed SQL Queries to monitoring loading processes, and verify their correct volume. Also, collaborate with Development Department, to create scheduled and ad hoc reports, based on that SQL Queries, with which marketing models was made.- Created a database of knowledge, with reports, procedures and user manuals for applications, to quickly address possible future problems.- Conducted analysis of progress and held weekly meetings regarding goals and tasks.- Assisted in the hiring and training of new technical support analysts for the department.

Data Base Administrator, Data Modeling/Warehousing And Database Administration

Senior Technician In Development Of It Applications, Computer Science

Equivalent with Associate Degree in Computer Science