Ruben B Silva Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brazil

Responsible for Dealernetwork development. From expansion planning to performance monitoring, including coordination of architectural projects, documentation, implementation of operations and performance monitoring: commercial, customer service and satisfaction and financial results

São Paulo, São Paulo, Brazil

São Paulo, São Paulo, Brazil

. Participate in the retail sales actions planning; . Participate in the pricing committee to define promotional actions and payment terms;. Participate in discussions with advertising and communication agencies to define communication strategy;. Developing F&I products to increase company profitability;. Participate in the implementation of the e-commerce project;. Developing the lead management tool, as well as developing management reports.

São Paulo Area, Brazil

. Responsible for Light Commercial Vehicles sales area; . Volume and Mix Planning (short and medium term);. Tactical actions planning - Participation in price committee;. Close contact with area managers (7 regions) to garantee targets (volume and share) achivement;. Focal point with South America Brand manager about Sales Brazil;. Close contact with Product Marketing, Communication and After Sales partners to assure ideal product development, positioning and customer care.

São Paulo Area, Brazil

. Develop After Sales Commercial Vehicles activities;. Co working with Support, Technical Support, Customer Relationship Center, Warranty and Goodwill areas;. Coordinate dealership technical training;. Participation on parts price strategy;. Co working with technical and quality areas aiming product improvement;. Close contact with customers and dealers to improve servisse quality;. Development of action plans based on Customer Satisfaction Survey;. Yearly Business Plan development;. Head quarter (Hannover - Germany) contact point for After Sales. Co working with Product Marketing; Sales and Communication areas to develop Sales and Marketing Commercial Vehicles strategy.

São Paulo Area, Brazil

. Develop and implement specific segment view for Light Commercial Vehicle and Fleet Business into after sales; . Organize and manage direct communication channel between corporate sales area and after sales; . Create projects to improve focus on Light Commercial Vehicles and Fleet Customers; . Drive the Light Commercial Vehicles and Fleet Business area through actions aiming achieve parts turnover target; . Contact point with headquarters - after sales and quality - to support product development for market needs.

São Paulo Area, Brazil

. Implement and monitor the business plan for each of the assigned dealer; . Establish and implement individual actions plan; . Monitor dealer performance regarding: Parts and Accessories - Wholesale and Retail; . Monitor the achievement of dealer quality program, both in customer care and service; . Work together with dealers to implement an appropriate business policy; . Monitor training level and ensure the achivement of training requirements; . Ensure compliance with rules of current business policy; . Monitor and guide dealers about profitability index; . Prepare reports to dealer principal and managers about after sales are current situation, suggesting relevant actions results and proposing next steps.

São Paulo Area, Brazil

. Monitor after Sales turnover results and activities developed by each area;. Participate of Business Plan Development; . Participation in a multifunctional team responsible to plan the installation of SAP System in after sales area.

São Paulo Area, Brazil

Trade Marketing. Participate in the development of retail campaigns, including budget management in national and regional level; . Develop monthly taticals actions proposal; . Join Price Committee discussions to aprove sales actions budget; . Competitors monitoring (Price, Retail Actions and Results);. Monitor marketing research to identify trends in automotive industry. Corporate Sales. Interface between customers demand and production planning; . Participate in planning and adjustments of productions mix;. Dealer Network support regarding product information; . Key account customers support about production status.