Ruben Cabral Email & Phone Number

San Jose, California, United States

As an Area Support Manager at The UPS Store, I am responsible for overseeing the performance and operations of 47 stores, managing a portfolio worth over $28 million. My role entails driving store growth, ensuring customer satisfaction, and improving overall efficiency while maintaining a strong focus on brand management and compliance.Working closely with store owners and teams, I implement best practices, provide guidance on business strategies, and ensure adherence to the company's brand standards and guidelines. I also monitor and enforce compliance with regulatory requirements, mitigating potential risks for the organization.My expertise in performance analysis, continuous improvement initiatives, and brand management has led to a positive impact on revenue, profitability, and customer experience across all stores within my territory. Through my diligent efforts, I have successfully maintained the integrity of The UPS Store brand while fostering a culture of excellence and growth.

San Diego, California

Castaic, California

San Diego Convention Center

As the Center Manager for the Convention Center, I was in charge of key aspects of the business, including efficiency optimization, sales management, employee training, internal auditing, relationship management, marketing, new business development, and strategic planning.✢ Achieved #1 ranking on Total Performance Scorecard and received President’s Club award for hitting 190% of quota.✢ Successfully transformed severely underperforming store (#380) to a first quartile store (#36) in under nine months.✢ Trained, coached, and mentored underachieving staff to establish a high-performing, cohesive, and productive workforce.✢ Consistently maintained an average of 178% sales-to-plan with a minimum of 50% year-over-year revenue growth.✢ Recognized as the top performer in controllable profit by producing more than $117K over projected annual sales.✢ Capitalized on opportunities to increase revenue, such as mobile shipping, vendor events, and branded merchandise.✢ Recipient of countless accolades during tenure, including multiple Best of the Best awards for YOY growth contests.✢Multi-Unit Management; advising, leading, and training for three additional Hotel & Convention Center locations.

Sheraton Harbor Island Hotel & Marina

While at this position, I was integrally involved in the launch of the Sheraton Harbor Island location. This involved establishing all foundational business functions, as well as cultivating strong relationships with hotel staff and the sales team. In doing so, we were able to collaborate closely on ways of growing clientele and driving revenue.✢ Significantly increased awareness of products/services among neighboring businesses by utilizing targeted sales calls.✢ Designed and delivered engaging capabilities presentations to familiarize convention sales staff with core services.✢ Bestowed the Pack & Ship Year Over Year Growth Contest award three times and the Best of the Best award twice.

San Diego, California

I focused on managing all freight and merchandising activities to ensure all floor specifications and merchandising guidelines were adhered to. I also handled the hiring, training, and performance management process for a high-performing team consisting of over 50 employees.✢ Succeeded in producing the highest number of credit card applications across all stores throughout the entire region.✢ Conducted comprehensive analyses of all product prices to inform price modifications and clearance markdowns.✢ Identified each employee’s strengths and weaknesses in order to allow team members to reach their full potential.

San Diego, Ca

I led a 15-person team to maintain stockroom accuracy and increase sell through using effective visual merchandising plans.✢ Leveraged strong relationships with key vendors to ensure all products were delivered with optimal freshness.✢ Recipient of the Stockroom Accuracy Award (for highest accuracy in the company) and Inventory Control Award.✢Ensured products adhered to "First-In-First-Out" SOP; managed charge backs, vendor credits, and inventory levels.