Rúben Batista Email & Phone Number

Netherlands

Amsterdam, North Holland, Netherlands

Create and manage individual and group reservationsManaged the processing of commissions and invoices, ensuring accuracy and timely payments.Assisting in monitoring and managing the reservationist team to ensure excellent customerservice Manage all aspects of employee performance through training, product knowledge, and consistency to maximise agent.

Rotterdam, South Holland, Netherlands

Managing and ensuring the training and development of staff to maximise performance and reduce turnover.Implementing and maintaining the workflow procedures.Oversee employees during day-to-day tasks, providing customer support in escalated situations and managing the overall system of the workplace.Monitor the housekeeping standards and maintenance of the.

Amsterdam, North Holland, Netherlands

Leading, motivating, guiding, and overseeing the team to achieve a desirable result-driven environmentManaging Front Office, Food & Beverage, and Co-Working departments In charge of profit & loss coordination, financial reporting, and payment managementSuperintending guest service recovery to optimise the guest experience

Amsterdam, North Holland, Netherlands

Administered high-impact group reservations of 10 rooms or more Coordinated with Meetings & Events assist with global event organisationAcquired new corporate agreements and business guestsAligned with Revenue and Sales departments to incentivise increased group interest

Amsterdam, North Holland, Netherlands

Handled all corporate, business, and leisure guests' reservations-related requirementsCollaborated closely with the Sales and Revenue departmentsUndertook extensive relationship management with travel agents and other external partners

Amsterdam, North Holland, Netherlands

Duties and responsibilities are akin to the position listed above

Amsterdam, North Holland, Netherlands

Faro, Portugal

Organised and maintained night auditing documentsSuperintended bookkeeping, cash, and invoice managementLiaised with HQ on monthly performance analyses

Faro, Portugal

Managed staff scheduling and housekeeping Directed recruitment of volunteers and interns Conducted employee performance reviews Oversaw inventory management

Quarteira, Faro, Portugal

Maintained and organised a variety of administrative dutiesManaged car rentalsIncreased sales activity

Quarteira, Faro, Portugal

Hotel Management

Hotel Management