Ruben Dario Ardila Rocha Email & Phone Number

Latam

Colombia

· Diagnose and resolve equipment issues both independently and as a team using available tools. Review and analysis of manuals and technical information, consultation and request for parts and spare parts, use of online service management applications (e.g. Salesforce ServiceMax).· Execute work orders and perform preventive and corrective maintenance work in accordance with procedures established in protocols, available technical information and/or received training.· Use problem solving and seek possible alternatives to keep equipment operational. Perform technical escalations and follow up on cases. · Active and effective communication with customers; use of remote support computer tools to provide assistance and troubleshooting.· Carry out support and installation processes of medical equipment in conjunction with the project area and other involved departments following procedures and the appropriate workflow.· Actively participate as a member of the regional work team and work to improve team processes. Follow up and analysis of KPI's to improve response times to put into operation cases of equipment out of service.· Conduct customer trainings, final users and technical staff on the proper use of medical equipment.

Colombia

Representative company of several brands (Philips, SONY, Medispec, Konica Minolta, Ecoray, etc). My most important achievement was to make a successful foray into the medical equipment world, to integrate my engineering knowledge and adapt it to the challenges of this industry.· Scheduling and executing work orders, performing customer communications for support and coordinating the services of the area.· Handling internal technical support department documentation. Generating reports and briefings · Follow-up, coordination and execution of pre-installation and installation processes of medical equipment, projects, warranties and contracts.· Perform and develop technical support services to customers (installations and preventive-corrective maintenance), meet the requirements and technological advice of customers in pre-sales and post-sales· Conduct training to customers, final users and technical personnel in the use of medical equipment.