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Ruben Valencia Jr is listed as •Kentucky Colonel•Data Science Master's student at NRTC, a company with 382 employees, based in Georgetown, Kentucky, United States. AeroLeads shows a matched LinkedIn profile for Ruben Valencia Jr.
Ruben Valencia Jr previously worked as Network Operations Center Technician (NOC) at Nrtc and ISP Helpdesk Support Technician at Nrtc. Ruben Valencia Jr holds Bachelor'S Degree, Information Technology, 3.9/4.0 from University Of Kentucky.
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Hello, I'm Ruben Daniel Valencia Jr., an accomplished Information Communication Technology professional and data analytics enthusiast based in Georgetown, KY. Graduating summa cum laude from the University of Kentucky with a major in Information Communication Technology and a stellar GPA of 3.9, I am now pursuing a master’s degree in Data Science to further hone my skills.I bring a wealth of experience in data analysis and strategic insights, having served as a Business Analyst for the PHE Medicaid Program in the Commonwealth of Kentucky. There, I led a team to enhance the efficiency of Medicaid application processing through advanced data analysis techniques and data visualization, actively contributing to key decision-making processes.In my role as a NOC Technician I at NRTC, I ensured uninterrupted operations and provided top-tier technical support to ISP partners by monitoring and analyzing telecommunications equipment. Additionally, as a Data Analyst at TEKsystems, I conducted in-depth analyses of licensed provider applications, mentored a team in Salesforce best practices, and delivered actionable insights.Notably, I was a finalist out of 116 applicants in the NRTC SharkTank competition with my innovative idea of creating a comprehensive customer engagement platform designed to enhance the overall experience for members.Fluent in Spanish and certified with CompTIA Network+ and the CITI Program in Social/Behavioral Investigations, I possess a strong technical proficiency in Windows, iOS, and mobile workstation deployment, along with hardware and software competence.Recognized for my contributions, I was honored with the distinguished title of Kentucky Colonel by Governor Andy Beshear in July 2023. With a unique blend of academic excellence, technical skills, and a commitment to innovation, I am poised to make a significant impact in IT, data science, and cybersecurity environments. Let's connect and explore how my skills can bring value to your team!
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Monitor affiliate switching, digital, optical, wireless and associated telecommunications equipment. Perform fault analysis, isolation, and remediation in switching, digital, optical, wireless and other technologies. Answer incoming issue calls from customers and escalate to carriers as needed. Manage and support alarm pages and communicate service.
Answer inbound technical support phone calls, chats and emails related to NRTC’s ISP partners.*Consult with customers and provide additional solution in the form of up-selling NRTC’s products and services.*Troubleshoot voice, data, video and connection issues for customers.*Identify, troubleshoot and assist customers with voice, data, video and connection.
Louisville, Kentucky, United States
Applied advanced data analysis techniques in Visual Studio to extract insights from Medicaid datasets, enhancing program efficiency. Analyzed Medicaid applications to identify missing or incorrect information, conducted research, and contacted applicants to obtain and update necessary details, ensuring timely processing and maintaining eligibility..
Mentored and trained a team of over 10 recruits in Salesforce best practices, enhancing their proficiency with the platform. Successfully configured Salesforce options and resolved technical challenges to streamline workflows and improve efficiency. Utilized CRM software to develop and execute targeted promotional strategies, boosting client retention and.
Georgetown, Kentucky, United States
I wanted to learn a new skill set. I Provided clients with personalized tax advice and services at Jackson Hewitt. Conducted in-depth interviews using proprietary tax software, ensuring accurate and compliant tax form completion. Delivered exceptional customer service by addressing client needs, answering calls, and resolving issues. Reviewed financial.
Georgetown, Kentucky, United States
Cultivated a dynamic and results-driven work environment while managing a team of 35 employees, with a keen focus on achieving KPIs. Spearheaded the implementation of an enhanced inventory tracking system, significantly improving efficiency and reducing errors. Utilized CRM software like Oracle and Zendesk to develop and execute targeted promotional.
Other employees you can reach at nrtc.coop. View company contacts for 382 employees →
Justin Simsay
Colleague at NrtcSouthport, North Carolina, United States, United States
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JT
Joe Terry
Colleague at NrtcUnited States, United States
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DH
David Hall
Colleague at NrtcAlvarado, Texas, United States, United States
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CD
Christopher Duckett
Colleague at NrtcMorris, Alabama, United States, United States
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DH
Dominic Holmstrom
Colleague at NrtcMorrisville, North Carolina, United States, United States
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JG
Jeff G.
Colleague at NrtcUnited States, United States
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JC
Joseph Cronin
Colleague at NrtcRaleigh-Durham-Chapel Hill Area, United States
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LD
Larry D.
Colleague at NrtcGoldsboro, North Carolina, United States, United States
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Lexiis Alicea
Colleague at NrtcPhoenix, Arizona, United States, United States
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Charles Balderrama
Colleague at NrtcAthens, Alabama, United States, United States
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Activities and Societies: Omicron Delta Kappa•lambda Pi Eta•Jerry D. Claiborne Scholarship Recipient•Author of Protecting your Computer.
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Ruben Valencia Jr works for NRTC.
Ruben Valencia Jr is listed as •Kentucky Colonel•Data Science Master's student at NRTC.
Ruben Valencia Jr is based in Georgetown, Kentucky, United States while working with NRTC.
Ruben Valencia Jr has worked for Nrtc, Teksystems, Jackson Hewitt Tax Service Inc., and Vuteq Usa, Inc..
Ruben Valencia Jr's colleagues at NRTC include Justin Simsay, Joe Terry, David Hall, Christopher Duckett, and Dominic Holmstrom.
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Ruben Valencia Jr holds Bachelor'S Degree, Information Technology, 3.9/4.0 from University Of Kentucky.
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