(Payroll Network INC [PNI•HCM])In the Implementation team at Payroll Network [PNI•HCM], I assist in effectively transforming payroll and human resources processes through the cutting-edge Isolved platform. My focus lies in expert data management.- Responsible for receiving and processing payroll data and personal information from new clients. I conduct data cleaning and transformation to ensure accuracy and effective preparation for integration into isolved.- Data Transformation: Leveraging technical skills, I convert payroll information into the required format for isolved, facilitating smooth integration and optimal platform functionality.- Report Generation and Submission: I download and generate reports for new hires, adhering to U.S. state regulations. These reports are submitted promptly to the respective state pages.

During my internship at Fundación Santo Domingo, I learned by building a Power BI dashboard, which allows for better tracking of project indicators. Additionally, I managed and updated the databases of project beneficiaries.- Measure the impact of projects in the Business Training area through a Power BI dashboard.- Organize physical and digital information in the Business Training area.- Manage the databases of all the projects in the area.- Convene and monitor the activities generated by the Business Training area.

As a Customer Service Agent at Sutherland, I gained valuable experience in providing expert advice and personalized solutions to clients through inbound calls. I developed strong interpersonal skills, problem-solving abilities, and a keen attention to detail.- Deal with different partner banks to process several international transactions.- Deliver exceptional service and solutions to customers through inbound calls.- Respond to inquiries about the product and remittance service offered.