Ruben Padilla work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Ruben Padilla personal email
Customer Success Director with nearly a decade of experience in complex account management and customer success support. Strategic thinker with a consultative approach that consistently exceeds internal and external KPIs and retention goals.
-
Customer Success ExecutiveUnite Us Nov 2023 - Dec 2024New York, Ny, Us -
Senior Customer Success ManagerUnite Us Apr 2021 - Nov 2023New York, Ny, UsCurrently serving as part of the SCSM team that services the UniteUs National accounts. My current book of business spans coast to coast across 4 time zones at ~4m in CARRPartner cross-departmentally to strategize, implement, and execute client on boarding and subsequent statewide network launchesWork in our internal data platform “Tableau” to monitor month over month data trends to proactively implement internal/external strategies and mitigate account risksTeam up with our Business Analytics team to build and present quarterly business reviewsWork alongside the Sales team to pitch upsell and expansion opportunitiesProvide user implementation roadmap and training opportunities across participating medical centers. Trainings vary in range from 1:1 to 30+ group trainingsFull contract lifecycle management including renewal upsell and expansions opportunities
-
Customer Success ManagerCostar Group May 2019 - Mar 2021Washington, Dc, Us• Obtain user feedback on common issues, generate test data, and review processes, to lead client training session with 30+ person groups. • Implemented successful engagement, sales, and productivity programs to reclaim lost users and reintegrate them back into to CoStar/Loopnet platform. • Conduct engaging and consultative calls with customers to convey the expansive scope of functionality, utilizing various advertising concepts, while including product differentiators to increase account utilization.• Introduce innovative action plans, based on data and usage analysis to prospect and solidify new business from untapped niche markets. • Championed efforts to include sales team and account teams to gain insight on consumer behavior to create targeted, focused, and highly impactful campaigns to resonate with the consumer base.• Increased profitability by enhancing strategic decision-making protocols consisting of evaluating resources and performance, and excluding data that complicated analysis to create focused account penetration strategies. • Manage a Book of Business consisting of over 200 accounts -
Client Account ManagerAuction.Com Aug 2015 - Apr 2019Irvine, Ca, Us• Provide analysis to upper management, and employed data-driven recommendations to determine the prioritization of funding and resource allocation for projects/programs based on effectiveness and success rates.• Create strategies and action plans to proactively engage large commercial and enterprise customers in new markets, resulting in reaching revenue expectations and exceeding departmental and company goals.• Prospected and cultivated new relationships with Fortune 500 companies such as Wells Fargo, Chase, and Bank of America and provided monthly business/market reviews. • Streamlined sales and account management process, and created specific KPI’s for the team, to ensure monthly and quarterly growth forecast goals were reached. Metrics.• Helped coach account management teams on industry best practices, and how to effectively identify opportunities using market statistics.• Direct strategic initiatives to increase revenue by penetrating the market more effectively and engaging clients proactively and consultatively, and improving the customer experience• Developed a data audit process within CRM and ERP programs that improved targeted marketing campaigns and sales strategies, increasing exposure and effectiveness.
Ruben Padilla Skills
Ruben Padilla Education Details
-
California State University, ChicoPsychology -
Glendale Community CollegeSocial Sciences
Frequently Asked Questions about Ruben Padilla
What is Ruben Padilla's role at the current company?
Ruben Padilla's current role is Food As Medicine | Health + Social Care Strategy | Director, Regional Accounts.
What is Ruben Padilla's email address?
Ruben Padilla's email address is rp****@****oup.com
What schools did Ruben Padilla attend?
Ruben Padilla attended California State University, Chico, Glendale Community College.
What skills is Ruben Padilla known for?
Ruben Padilla has skills like Data Analysis, Microsoft Excel, Salesforce.com, Data Entry, Customer Service, Slide Decks, Social Media, Oracle, Pl/sql, Oracle Applications, Unix, Databases.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial