Ruben Erkens Email and Phone Number

- Managing a portfolio of global key accounts in electrical appliances,industrial, automotive, and medical industries with a combined annualturnover of +30MIO USD.- Building and maintaining strong, long-lasting customer relationships by codeveloping and implementing strategic (key) account plans.- Expanding business opportunities through farming and hunting as well ascross-divisional. Overseeing all aspects of customer interactions, ensuringhigh client satisfaction, and addressing concerns promptly.- Working remotely and on-site in production sites in Europe and Asia.Reporting directly to Vice-president Sales and to internal and externalstakeholders through CRM (Salesforce), intranet dashboards and SAP.- Collaborate cross-functionally with technicians, marketing, and productcalculation teams to identify opportunities forupselling, cross-selling, and product enhancements.- Conduct regular client meetings worldwide, highlighting new products/services, identifying cross-selling opportunities and addressing any issues to maintain strong relationships.

- Ensuring correct entry of all customer orders, orientations and forecasts in SAP by the customer service department. Making sure clients receive requested products and services in a timely fashion by managing and coordinating a team of up to 8 people. - Communicate client needs and demands to the company by ensuring the requested lead times and other KPI’s are met. Working to carry out client goals while meeting company goals- Overall customer satisfaction management: establishing direct procurement relationship, conducting customer satisfaction surveys and analyzing client ratings and scorecards. - Monitoring, managing and reporting turnover development and forecasting future demand with direct report to plant manager and sales director worldwide - Continuous process improvement and defining of best practices and procedures: Production capacity planning optimization. Implementing improved procedures for ensuring correct pricing and invoicing and trade receivable management

- Support international Key Account Sales Managers - Maintaining international client portfolio’s- Complete offer processing- Preparation and support price negotiations- Project follow-up

SAP Data management - Department Quality Management