Ruben Esqueda Email & Phone Number

Houston, Texas, United States

• Providing direct support to both local and remote employees, including timely response to Help Desk tickets and prioritizing service requests.
• Installing and troubleshooting approved software, ensuring familiarity with daily-use applications and addressing known issues.
• Handling basic hardware installations and repairs, identifying failures, and recommending replacements.
• Monitoring servers and network appliances for hardware failures, reporting issues to the IT manager.
• Maintaining network security through antivirus programs, performing clean-up scans, and reporting suspicious activity.
• Troubleshooting and repairing office equipment, maintaining inventory, and assisting in IT projects.

Houston, Texas, United States

• Provides Tier I & II technical support in-person and over the phone to students, faculty, staff, and administrators.
• Responsible for the installation, maintenance, and support of computer hardware and software.
• Provides on-site support for customers including answering phone calls, emails, and handling walk-ins.
• Install, configure, maintain and troubleshoot end user desktops. Determine and execute system reconfiguration needs.
• Configure and install phone and computer systems. Install and manage peripheral support devices like printers.
• Attend troubleshooting calls and execute installations, desktop maintenance and upgrades.

Various Locations

• Troubleshot radio equipment which required speedy diagnosis through visual assessment and verbal reports.
• Correctly identified issues with electronics and repaired equipment ensuring that any non-operational equipment was back in service within 24 hours.
• Conducted inspections on all radio equipment in the workplace, ensuring the Commanding Generals Readiness Inspection standards were met.

Bachelor Of Arts - Ba, Global Cybersecurity, Junior

High School Diploma, General Studies