It Specialist
Current• Providing direct support to both local and remote employees, including timely response to Help Desk tickets and prioritizing service requests. • Installing and troubleshooting approved software, ensuring familiarity with daily-use applications and addressing known issues. • Handling basic hardware installations and repairs, identifying failures, and recommending replacements. • Monitoring servers and network appliances for hardware failures, reporting issues to the IT manager. • Maintaining network security through antivirus programs, performing clean-up scans, and reporting suspicious activity. • Troubleshooting and repairing office equipment, maintaining inventory, and assisting in IT projects. • Documenting repair solutions, maintaining IT inventory, and providing excellent end-user support. • Ensuring an organized IT office environment, including system component organization and equipment maintenance.
