Ruben F. Email & Phone Number

Schweiz

In my current role at DQ Solutions, I lead key IT projects and implement innovative solutions!⭐️ Company Learning Concept and LMS implementation...Successfully implemented and launched an LMS platform across all national company locations, standardizing learning processes and improving accessibility for all employees.⭐️ Social Intranet Platform Launch...Managed the smooth migration, employee training, and change management for a new social intranet platform, leading to enhanced internal communication and collaboration.⭐️ Mobile Device Management and IT/Process Development...Led the company-wide MDM project, overseeing the implementation and optimization of IT processes for over 500 devices, and automated various IT operations.⭐️ CRM Solution Introduction Planning...Soon to assist in the launch of a new CRM solution to improve customer relations and internal workflows.

Basel-Stadt, Schweiz

Bridging Technology and Business Solution for our Enterprise Customers!⭐️ Offering business consulting to both small and key accounts, enhancing their IT and digital infrastructure.⭐️ Expertise in Apple hardware, NAS solutions, MDM and Security Software Solutions (particularly JAMF Products), Cisco network and collab. products, among others, providing tailored recommendations.⭐️ Generating cost quotations for a wide range of hardware and services, ensuring competitive offers for our clients.⭐️ Developing digitization solutions that streamline customer operations and enhance their digital capabilities.⭐️ Collaborating on webshop integration projects for key accounts, facilitating seamless online transactions.⭐️ Working closely with our system engineers to optimize customer IT processes, improving efficiency and customer satisfaction.This position allowed me to contribute significantly to internal projects, further broadening my experience in project management and customer service.

Basel Und Umgebung, Schweiz

Enhancing Customer Experience with Apple Products• Specialized in consulting and sales for both retail and small business customers, providing tailored advice and solutions in our retail stores.• Managed phone consultations for retail customers, ensuring a high level of service and support,handled logistics tasks including inventory management and the transfer/receipt of goods, optimizing operational efficiency.• Took on additional responsibility as the Point of Sale (POS) and showroom operation manager in our store in Basel, Switzerland, enhancing in-store customer experiences.• Conducted customer triage, including developing business leads in the retail store, ensuring personalized attention and service.

- Business administration- Server infrastructure planning and administration- Implementation of SEO and SEA strategies - Product development and main marketing tasks- Consultation for marketing activities (B2B)

Basel-Landschaft, Schweiz

This position offered a unique blend of creativity and analytical work, refining skills in content strategy and performance analysis.🗞️ Organizing impactful events and trainings: From concept to execution, ensuring every event and training session met high standards.🗞️ Supporting the marketing team: Contributing to marketing objectives by preparing and optimizing content.🗞️ Content preparation and optimization: Enhancing materials for maximum engagement and relevance.🗞️ Social media planning: Strategizing publication schedules to maintain a consistent and engaging presence.🗞️ Monetizing & analyzing Facebook and Instagram posts: Ensuring each post achieved its potential and delivered measurable outcomes.

Certificate Of Advanced Studies - Cas, It-Management

Dipl. Wirtschaftsinformatiker Hf, Digitalisierung

Als Wirtschaftsinformatiker HF ist man an der Gestaltung, Entwicklung und Analyse von Informationssystemen für öffentliche und private.

Fachzeugniss Efz, Dhf - Consumer Electronics

Als Detailhandelsfachkraft lernt man richtig zu beraten und bedienen. Der Umgang die Kundschaft im Verkaufsgeschäft zu begeistern.

Brückenangebot Mit Schwergewicht Computer Science And Technology

- HTML / CSS Basics - MySQL Basics and MySQL Workbench for Mac - Jython and Python Basics - Logic Automation on Mac and RaspberryPi (macOS.