Ensuring customers receive outstanding support and all their needs are met. Creating customer support policies and procedures for staff to adhere to, training and assisting customersSupport in the definition and implementation of a company-wide customer service policy. Introduction and improvement of possibilities to measure customer satisfaction, derivation of ways to improve the level of satisfaction just as providing help and advice to the respective customers Within collaboration from other departments to agree on possible improvements implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.

National Company dedicated to manufacture and treatment of glass. Responsible for all activities related to the production process (manufacturing, quality, maintenance, logistics, purchasing, etc.), according general management guidelines. Managing, control and human support to technical structure involved on the management and manufacturing process. Leading improvements on the organization according to quality, environment and occupational regulations risk preventions.

Important national company on development, innovation and manufacture of weighing, bagging and palletising systems. I was in charge of Technical Service department organization. I was working with internal and external teams in order to manage set performing up all bagging installations around the world according the contractual agreements. I kept in touch with external R+D, suppliers, costumers, etc… in order to work out different troubles that we find during the erection and commissioning performance. Setting up the international commercial relationships with several costumers. Providing the costumer different services as maintenance offers, spares parts offers, etc…Controlling and managing the department with regard budget, investment, etc…

Head of production, planning, control and optimization of the productive cycle. I assumed responsibility of production rates, productivity and the delivery time, orders control. I managed a team roughly sixty people. I coordinated with R&D the new management projects

World leader in spraying technology, EXEL Industries is present in the three major spraying areas: Industry (spray guns and other application equipments for liquid, viscous or powder products), Consumers (hand operated sprayers for gardening) and Agriculture (field, orchard and vineyard sprayers). Own-label brand: HARDI. The company design, manufacture and market sprayers equipment.Head of production, planning, control and optimization of the productive cycle. I assumed responsibility for production, productivity and the delivery time, orders control and I took measures to correct different situations. I often improved processes. I managed a team, more than twenty people. I coordinated with R&D for new projects, afterwards I was well connected regarding trade relations with customers

International manufacturing company produces of electronic components. Design, manufacture and market of relays, circuit breakers, fiber-optic components, and wireless products.I managed production, supervision and control of a productive area of machines CNC, delivery date, control stocks, quality control. Head of I+D and I used programs of CAD-CAM

National manufacturing company made moulds of plastic injection.Production control with CNC. Management and coordination of the production, stock control, internal control, control reports, staffs, etc.