Ruben Hoque Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

Responsible for EE Franchise stores; Twickenham, West Ealing & Amersham-Successfully implementing company policy-Developing strategic plans-Controlling finance-Building and maintaining an effective management team-Provide guidance for workers as needed and approve training opportunities-Assuming full accountability for the board for all company operations-Create initiative to take advantage of market opportunities, reduce operational threats, forestall business risks and maximise core strengths-Identify core competencies and define operational goalsAchievement at Digitalis;- EE Franchisee of the year 2017- New EE Franchise store of the year 2016- Top KPI performance 2015- Top KPI Performance Q1, Q2 & Q3 2016- Recruitment of Senior Management team; Area Manager& Head Of Risk

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Traditional Morrocan cuisine and shisha garden.

Various

Responsibilities Included 10 EE Franchise stores - Tottenham Hale/ Palmers Green/ Waltham Cross/Surbiton/ Balham/ Dartford/ Orpington Hi St/ Orpington Retail Park/Haywards Heath & Hove.- Determine annual unit and gross-profit plans by implementing marketing strategies; analysing trends and results.- Year on year increase in gross profit- Establish store sales objectives by forecasting and developing sales quotas- Projecting expected sales volume and profit for existing and new products.- Designed and implemented a commission structure- Maintain sales volume, KPI mix, conversion and customer service.- Train and develop teams to maximise on existing skills and understand importance of customer service ; "collect the data.....befriend the data.....sell to the data"- Complete sales operational requirements by scheduling and assigning employees; following up on work results.- Ensure an acceptable level of staffing is maintained throughout store by recruiting, selecting, orienting, and training employees.- To counsel/discipline employees; planning, monitoring, and appraising job results.- Motivate 30 members of management and 100 members of the retail team.Achievements at Egnaro;- Rapid growth from 1- 10 stores in 18 months- One of the biggest EE Franchise in UK- Introduction of senior managment field team- Constant post pay conversion over 10%- Outstanding customer service & NPS

Responsibilities include O2 Franchise stores – Stratford/Tottenham hale/Hampstead Valley/ London Business Team and Retention Team. • To undertake three essential criteria’s which are, optimum customer service, while providing maximum profitability within a compliant process. • Responsible for hiring, training, developing staff, answerable to the profit and loss of the store and also motivating 11 members of management and 72 members of the retail team. • Monitoring and controlling stores compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management. Furthermore, maintaining good staff relations through effective communication, leadership, discipline and motivation.• I have multi-site responsibilities• Design and implementation of commission structure.• Overseeing HR dept and directly managing retention team.• Setting all KPI and bonus incentives for management and staff.• Direct line manager for store managers.• Implementation of compliance and audit process.• Responsible for upholding the O2 brand.• I have gained further leadership expertise through Anthony Robin’s and Ken Blanchard's Leadership programmes.Achievements in O2• Franchise store of the year 2008 (Tottenham hale)• Number one I-Phone sales 2009 (Tottenham hale)• Number one conversion rate for new contracts Q1 2010 (Tottenham hale)• Number one new contract volume store 2010 to date (Stratford)

Responsibilities include, • To undertake three essential criteria’s which are, optimum customer service, while providing maximum profitability within a compliant process. • Responsible for hiring, training, developing staff, answerable to the profit and loss of the store and also motivating 6 members of management and 23 members of the sales team. • Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organisation and time management. Furthermore, maintaining good staff relations through effective communication, leadership, discipline and motivation.• I had multi-site responsibilities as a trouble shooter in stores such as Southend, Chelmsford and Romford, where I had to turn around the business in terms of profitability and compliance.• I was in control for the recruitment of cashiers, sales consultants and sales floor controllers in the Essex region. Also, new general store managers within the region were placed in my store to be trained and brought up to the level of understanding required.• Supporting management and staff to help create their own successful and productive team and become effective team leaders. By doing this I achieved many promotions within my staffing level for examples 9 sales consultants have been promoted to sales floor controllers, 4 sales floor controllers have been promoted to assistant managers and 2 assistant managers to general store managers. This demonstrates my ability to up skill an individual to the next level, which in turn increases the productivity of the region.• Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities.• Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet.

Ba, Economics

Economics Ba Hons, A Level: Psychology, History, Business Studies.