Ruben Klein Email & Phone Number

Brazil

Vancouver, British Columbia, Canada

ACTIVITIES:- Research and develop AI projects, prompt engineering, fine-tuning, and RAG implementations.- Manage and optimize AI Chatbot products to ensure user-friendly, practical solutions for internal and external clients. [Custom GPT, IBM Watson]- Implement AI automations to streamline internal processes and improve client workflows. [Make, Zapier, N8N, OpenAI API]RESULTS:- Created 8 AI Automations for internal processes and to be productized- Improved the performance of AI chatbots through fine-tuning and prompt engineering.

Vancouver, British Columbia, Canada

ACTIVITIES:- Create and manage GTM Program, developing solutions for Lead Generation. [Clay, Apollo, Dripify]- Create and manage AI-focused content, including newsletters and social media, simplifying AI concepts for professionals and businesses.- Planned and created content for Discord and social media platforms (Twitter, Instagram).- Organized and hosted community events and tournaments for P2E NFT games.- Developed and led a team of global Community Managers across multiple projects.- Launched community initiatives, including NFT newsletters and tournaments.RESULTS:- Launched and managed two AI newsletters- Achieved 2 sold-out NFT collections.- Grew community membership to 70,000+ members.- Generated over $2.5M+ in product launch revenue.

ACTIVITIES:- Developed lesson plans and scripts for one of Udemy’s top-selling AI courses.- Designed engaging content to simplify complex AI concepts for a diverse learner base.- Applied Nonviolent Communication (NVC) techniques to enhance teaching effectiveness and learner engagement.- Managed the planning and structuring of course content, ensuring alignment with learner needs and platform standards.- Improving Content Creation process through AI AutomationsRESULTS:- Contributed to maintaining and improving the course's success as a top-performing AI program on Udemy.- Improved course ratings and positive reviews through structured, high-quality educational content.- Automated Scriptwriting for scaling content creation

Porto Alegre, Rio Grande Do Sul, Brazil

ACTIVITIES:- Managed product launch strategies from discovery to execution, leading cross-functional teams.- Developed and implemented content strategies for social media platforms: Instagram, YouTube, TikTok, Telegram, WhatsApp.- Created automated sales funnels and marketing campaigns. [ManyChat, ActiveCampaign, LeadPages, HubSpot]- Conducted copywriting and messaging for product development and sales pitches.RESULTS:- Successfully managed and launched 30+ digital products.- Achieved six-figure revenue launches in 7 days.- Managed campaigns with a total reach of 1M+ audience members.

Porto Alegre, Rio Grande Do Sul, Brazil

ACTIVITIES:- Developed AI lessons combining concepts, tools, and methods into actionable projects.- Taught AI fundamentals and real-world applications to high school students.- Sharing my experience while working with AI projects.RESULTS:- Class rated 4.5 out of 5 by students- Class full of students creating projects using AI tools like Ideagram, Flux, Perplexity and custom GPTs- Supporting the next generation of professionals in their use of technologies and career development.

Porto Alegre, Rio Grande Do Sul

ACTIVITIES:- Defined and prioritized product backlogs, roadmaps, and OKRs to meet company goals.- Led Scrum implementation, including ceremonies and team performance metrics.- Created product requirements, workflows, prototypes, and wireframes. [Tools: Monday.com, Jira, Figma]- Collaborated with multiple stakeholders to align strategy and technology delivery.RESULTS:- Successfully delivered Mobile Apps and Websites for 2 major Soccer teams in Brazil.- Reduced team turnover - Implemented a transparent, centralized backlog for product teams.- Delivered product analytics dashboards to support business decisions.

Porto Alegre, Rio Grande Do Sul

ACTIVITIES:- Developed and managed KPI dashboards for B2B and B2C products. [Klipfolio, Google analytics]- Conducted SQL and Python-based data analysis to identify growth opportunities.- Created product performance reports for internal teams and clients.- Supported integration and communication between Product and Sales/Marketing teams.RESULTS:- Designed internal and external KPI dashboards, working with a major Bank and TV Network.- Delivered monthly product performance reports to management and B2B clients.- Provided data insights to prioritize sales and marketing strategies.

Porto Alegre Area, Brazil

ACTIVITIES:- Managed onboarding for 60+ new users monthly and provided ongoing customer support.- Created the first knowledge base, tutorials, and helpdesk system for users.- Prioritized deliverables and conducted UX testing for legacy and new features.RESULTS:- Reduced onboarding time by over 50% (2.5 hrs to 1 hr).- Decreased monthly support tickets by 43%.- Eliminated churn caused by product knowledge gaps through automated onboarding.

Montreal, Quebec, Canada

ACTIVITIES:- Developed and executed growth strategies, including influencer marketing and content distribution.- Managed market operations, budgets, partnerships, and service supplier networks.RESULTS:- Increased monthly app downloads from 10K to 140K in 8 months.- Achieved 700K+ total downloads in Brazil.- Reached #1 Trending App on the App Store and Top 3 on Google Play.

Montreal, Quebec, Canada

ACTIVITIES:- Managed the development and improvement process of a CMDB software, overseeing the product lifecycle from planning to delivery.- Maintained strong customer relationships, ensuring alignment between client needs and product features.- Created and managed product documentation, including training materials and onboarding processes for users.- Led and coordinated the product and development team throughout development cycles, ensuring timely delivery and quality.- Facilitated stakeholder management, bridging communication between clients, developers, and leadership teams.RESULTS:- Successfully delivered the company’s first SaaS product, marking a key milestone in product development.- Enabled a new revenue model for the client through the successful deployment and implementation of the CMDB product.

Porto Alegre Area, Brazil

Planning and execution of Public and In Company Courses. Developed the first improvement processes for courses, student materials, sales strategy and tools - online payment platform.Worked on the creation, improvement, and delivery of Presentation Workshops for executives and managers.

Bachelor'S Degree, Management - Exchange Program

Fall Semester • Management Skills • Conflict Management • Small Business Management • Consumer Behaviour

Exchange Program, Business

• 2 week immersion • English and Spanish classes

Bachelor Of Business Administration - Bba, Innovation Management And Leadership

Exchange Program, Business

• International Summer Semester • 1 month immersion • Technological Innovation & Business Strategy with Raymond Abelin