Ruben Maceo Email & Phone Number

Miami, Florida, United States

Miami, Fl

-Minor & major repairs to all incoming Jewelry.-Quality control for all Standard, High Jewelry, & Leather goods.-Supervise jewelry repair department jewelers & polishers. -Supervise the level of service for all jewelry & polish technicians to ensure their development plan is in alignment with management according to the business need.-Troubleshoot complex jewelry & equipment problems.-Maintaining workshop area cleanliness & safety according to management & Bulgari… Show more -Minor & major repairs to all incoming Jewelry.-Quality control for all Standard, High Jewelry, & Leather goods.-Supervise jewelry repair department jewelers & polishers. -Supervise the level of service for all jewelry & polish technicians to ensure their development plan is in alignment with management according to the business need.-Troubleshoot complex jewelry & equipment problems.-Maintaining workshop area cleanliness & safety according to management & Bulgari guidelines.-Replenishment & ordering of all workshop consumable components.-Management of jewelry workshop materials & workshop tools needed to execute service requests with efficiency.-Responsible for the creation of technical service evaluations & processing service estimates for incoming jewelry & leather accessories.-Implementing significant scrutiny in order to maintain a high level of quality for jewelry & accessory repairs according to pre-set objectives.-Manage & ensure the utmost quality of service according to Bulgari standards for all jewelry & accessories.-International liaison to the central Jewelry hub for Bulgari Rome, Italy. Show less

Miami, Florida

- Negotiated and acquired exclusivity contracts with 5 area Ultra Diamonds stores as well as Piercing Pagoda – Sawgrass Mills Mall.- Fostered ongoing business relationships with store representatives.- Generated additional revenue for stores due to implementation of successful execution of schedule for rush services that were not previously offered by these locations.- Launched and marketed e-commerce website featuring over 300 products.- Offered fully-customized… Show more - Negotiated and acquired exclusivity contracts with 5 area Ultra Diamonds stores as well as Piercing Pagoda – Sawgrass Mills Mall.- Fostered ongoing business relationships with store representatives.- Generated additional revenue for stores due to implementation of successful execution of schedule for rush services that were not previously offered by these locations.- Launched and marketed e-commerce website featuring over 300 products.- Offered fully-customized product design using Rhino CAD. Show less

Miami, Florida

-Timepiece refurbishments specializing in Rolex, Jaeger-LeCoultre, Cartier, Hublot-Exclusively responsible for resurfacing, polishing and laser-filling of all higher-value timepieces-Supervise jeweler and conduct quality control of repairs and level 1 watch refurbishment-Collaborates with in-house designer on custom jewelry

Sunrise, Florida

- Prioritized jewelry repairs (all metals), standard and luxury timepiece refurbishments and custom design requests for 5 regional stores through strategic planning.- Reduced processing time of repairs by instituting consistent repair schedules for all 5 regional stores.- Coordinated shipping and tracking of all repairs daily.- Provided leadership and direction for cross-functional sales and service teams in order to increase revenue production and identify revenue-generating… Show more - Prioritized jewelry repairs (all metals), standard and luxury timepiece refurbishments and custom design requests for 5 regional stores through strategic planning.- Reduced processing time of repairs by instituting consistent repair schedules for all 5 regional stores.- Coordinated shipping and tracking of all repairs daily.- Provided leadership and direction for cross-functional sales and service teams in order to increase revenue production and identify revenue-generating opportunities.- Overcame objections and closed sales by consulting with customers when requested by sales staff.- Budgeted for entire repair shop inventory. Monitored and ordered tools, findings and supplies.- Executed daily, weekly and monthly forecast production reports for regional stakeholders on repairs.- Routinely exceeded revenue projection goals for protection plan billing.- Collaborated with sales and marketing staff to launch quarterly repeat customer marketing campaigns. - Identify top clientele and schedule personalized consultations to discuss jewelry upgrades and custom design work.- Trained and mentored newly hired repair shop managers from other regions on quality control, organizational methods and reporting. Show less

Boca Raton, Florida

- Repair jewelry (all metals), set stones, complete custom design requests Laser solder repairs as needed.- Engrave jewelry and other keepsake items using a Signature Engraving Systems Model 6800 Computerized engraver.- Timepiece repairs & refurbishments of all major brands, including Tag Heuer, Breitling, Rado and Ulysses Nardin.- Consult with repeat customers regarding jewelry upgrades and custom work.- Lead liaison between sales staff and repair department… Show more - Repair jewelry (all metals), set stones, complete custom design requests Laser solder repairs as needed.- Engrave jewelry and other keepsake items using a Signature Engraving Systems Model 6800 Computerized engraver.- Timepiece repairs & refurbishments of all major brands, including Tag Heuer, Breitling, Rado and Ulysses Nardin.- Consult with repeat customers regarding jewelry upgrades and custom work.- Lead liaison between sales staff and repair department on design and repair requests.- Supervise 1 jeweler and 1 watchmaker, ensuring quality and timeliness of work.- Order supplies and ensure proper tools are available for repair department. Show less

Boston, Massachusetts

- Oversaw operational logistics for flagship store.- Negotiated contracts with over 12 specialty vendors providing outsourced repair services.- Delegated and audited large volume of repairs and custom fine jewelry work for a team of 10 sales associates.- Systematized processing and auditing of vendor invoicing.- Expedited website with online inventory, images and descriptions of products.- Implemented and controlled inventory of excess metals, increasing profitability of… Show more - Oversaw operational logistics for flagship store.- Negotiated contracts with over 12 specialty vendors providing outsourced repair services.- Delegated and audited large volume of repairs and custom fine jewelry work for a team of 10 sales associates.- Systematized processing and auditing of vendor invoicing.- Expedited website with online inventory, images and descriptions of products.- Implemented and controlled inventory of excess metals, increasing profitability of repair services.- Consulted with clients for custom design and repair of high-value fine and estate jewelry.- Solved complex luxury timepiece repairs.-Coached sales staff on common timepiece repair services, resulting in an increase in up sell revenue. Show less

Photography

Graphic Design

Graphic Design