Rúben Pinto Email & Phone Number

Vila Nova De Gaia, Pt

Porto, Portugal

- Multi-channel community support by email and social media- Troubleshoot and solve support tickets from the entire Patreon community- Handle escalated situations- Work with cross-functional teams on edge cases and escalation requests- File clear and concise bug reports to be triaged- Identify and improve areas of Escalated Support that are underdeveloped- Be the bridge from engineering to our users and from our users to our engineers- Take part in the hiring process for future member support agents

Porto Area, Portugal

- Establish and manage partnerships between Uber and other companies in order to build a solution for every day on behalf of drivers, riders, couriers, eaters, and employees.- Improvement of the customer experience through personalized in-person customer support allowing quick problem-solving.- Implementation and management of new products and services enabling the creation of a supportive and collaborative environment.- Constant learning of new and more effective tools for continuous improvement of service of customer experience support.- Working with people from all backgrounds who have the passion to change the world and also want to help create a better community.

- Managing the social media profiles of a small chain of restaurants that is innovating typical Portuguese food.

Porto

During my internship at Porto Design Factory I had to plan and organize the “PDF’s Roadshow” an event that visited all the schools of Porto Polytechnic with the goal of presenting Porto Design Factory to its 15.000 students.

Porto Area, Portugal

I worked in a 24/7 McDonalds:- A fast-paced, high-volume work environment;- Management of food products and swift cleaning.

Vila Nova De Gaia, Porto

- Sales and personalized face to face customer service; - Management of inventory and warehouse;- Teamwork and personalized service;

Vila Nova De Gaia, Porto

- Physical and dynamic work;- Inventory of hundreds of product;- Daily reception, management, and organization of hundreds and products;

Porto Area, Portugal

- Summer reinforcement during the Sales season.- Quick arrangement of various fashion articles.- Decoration and distribution arrangement of items in store.- Management of the changing room area.

Vila Nova De Gaia, Porto

During the summer of 2013 I was contacted for a Summer job in Gaia's El Cort Ingles to help with the "Return to school" campaign.After that I was invited to stay and take care of their "Christmas" campaign with a new team.

Me310 Stanford - Product And Service Innovation At Porto Design Factory, Post-Graduation

Partnering with Swinburne University of Technology, while working for Sonae MC (the biggest health, well-being and food retailer.

Bachelor'S Degree, Business/Corporate Communications

Activities and Societies: Presentations, lectures, pitches, conferences, seminars and workshops.Deep knowledge in corporate communication.

Innovation Hackathon For Global Good

Activities and Societies: In 36 hours 9 real life challenges following a user-centered design process were solved. I worked in a real-time.

Social Media Marketing Strategy

Activities and Societies: Digital Marketing Strategy; Social Advertising in Digital Platforms; Content Strategy & Content Creation, Plan.