Ruben Neves Email & Phone Number

Greater New York City Area

Greater New York City Area

• Master 100GRT Coast Guard licensed Captain
• Maintain United States Coast Guard Masters License for operation of a passenger vessel
• Responsible for the daily vessel departures in a safe manner according to the rules and regulations of the United States Coast Guard
• Pilot the vessel with the safety of the passengers, the crew and the environment foremost in mind including periodic weather checks
• Provide narration of safety announcements through the vessel public address systems.o Advise that passengers may depart after the vessel is safely secured to the dock and the gangway is in place
• Perform routine inspections of the vessel and its components, checking on all operating, safety equipment and radio components to ensure that the vessel is seaworthy in every respect o Inspect operational status of.

Greater New York City Area

• Promote a positive image and provide excellent and consistent customer service.
• Responsible for seamanship duties including fueling, line handling, watch standing, inspection of machinery spaces, emergency drills, deploying gangways and boarding ramps, and transfer of black and grey water.
• Responsible for customer service duties including greeting customers, loading and unloading passengers, maintaining and communicating passenger counts, and assisting customers in a polite and courteous manner.
• Responsible for housekeeping duties including cleaning decks, cabin, hull, and superstructure; and cleaning and disinfecting restrooms.
• Establish and maintain a safe environment for passengers. Report unsafe conditions and take corrective action as needed.
• Responsible for fulfilling the duties of a deckhand on an inspected vessel in the event of an emergency as outlined in NVIC 1-91 under 46 CFR Part 15.

Greater New York City Area

• Member of a 4-person team providing superior customer service in support of a Citrix environment with over 300 servers and over 2,000 published applications.
• Respond to support requests from business and technology partners both onshore and offshore. Provide 24-hour level II support for all Citrix issues; partner with vendors where needed to resolve issues within business.
• Run daily health checks of the Citrix environment and remediate issues to ensure environment stability.
• Analyze application load capacity and manage server resources to anticipate business demand.

• Leading member of a 4-person team who provided 24-hour level II hardware and OS support for over 3,000 Wintel application, database, email, file, web and FTP servers.
• Coached new and junior team members. Created standard operating procedures and other documentation to aid team in support of Wintel environment.
• Performed application installs, hardware replacements, server builds, business continuity plan testing, Legato restores and other level II troubleshooting and support tasks.
• Supported Windows 2003, Windows 2000, DNS, SMTP relay, Websense, Symantec and other technologies.

Associate Of Science (A.S.), Maritime Studies

Associate Of Science (A.S.), Computer Information Systems