Ruben Rivera Email & Phone Number

Spring, Texas, United States

• Coordinated LTL and volume orders using Salesforce and Traffic Management Systems to ensure efficient scheduling and routing. • Negotiated with carriers to achieve cost savings on shipping. • Supervised staff in scheduling delivery and pickup appointments with major retailers (e.g., Costco, Safeway, Sysco, Trader Joe’s, and Walmart). • Monitored ambient and temperature-controlled shipments nationwide with real-time tracking. • Handled customer inquiries and issues via phone and email using Microsoft Outlook. • Tracked order fulfillment, investigated discrepancies, and resolved issues to maintain accuracy. • Developed strategies to improve efficiency, enhance customer service, and reduce costs through optimized consolidation of refrigerated LTL orders.

Los Angeles Metropolitan Area

Processed customer orders via phone and web chat, ensuring accurate entry into dispatch software. • Updated pickup and delivery information in real time, maintaining operational accuracy. • Monitored and addressed customer inquiries promptly, delivering high-quality service. • Tracked drivers using GPS software to ensure on-time deliveries. • Created dispatch routes and provided driver support for efficient routing. • Delivered daily reports and updates, contributing to informed decision-making. • Assisted in developing and implementing field and office systems to enhance operations.

Yonkers, Ny

• Welcomed and acknowledged all guests according to company standards; anticipated and addressed guests' service needs. • Checked figures, postings, and documents for accuracy. • Recorded, accessed and stored, computerized financial information. • Secured cash and cash equivalents for property according to cash handling policy and procedures. • Prepared and distributed statistical, financial, accounting or auditing reports and tables.