Ruben De Sa Sousa Email & Phone Number

Dubai, United Arab Emirates

• Keep up to date knowledge with onboard updates, manuals and instructions to ensure that all elements of safety and service are consistently delivered on every flight.• Welcome customers with a smile during boarding, and create a warm, friendly and Customer Service oriented atmosphere during the flight. Create opportunities to make a difference to the customers’ experience by canvassing and anticipating their needs at all times during the flight.• Respond to call requests promptly and attend to customers’ needs in an efficient and friendly manner. Pay special attention to High Value customers and those with special needs. Actively promote Duty Free sales to customers, support the duty free operator and, if required, conduct the duty free service.• Ensure customers’ safety and comfort throughout the flight. Contribute as an active and supportive team member. Take direction from seniors, support decisions and act in accordance with the chain of command. Be prepared to work out of grade at any given time and proactively volunteer to assist in other cabins whenever necessary.

Madeira Island, Portugal

• Responsible for the Bank's Non-Resident Clients Campaign.• Increase capital growth in Portugal by contacting customers abroad.• Present a portfolio of benefits and products to customers.• Monitoring and management of assigned activities and elaborate daily reports.

Hamburg, Germany

• Be on hand to help and advise the players through different communication channels (email, chats, forum).• Respond to players’ questions effectively and quickly find solutions to technical problems and bugs.• Check player's transactions according to specific payment's methods and investigate unsuccessful payments.• Work in close cooperation with other departments: Give feedback from all games to designers and report bugs to colleagues in the live bug analysis department.• Connect players even more closely to all games by providing them outstanding service.

• Responsible of all mise-en-place at Remy's gastronomic restaurant.• Delivering consistent, exceptional service in line with the luxury standards of this Michelin Star restaurant.• Support the Chef de Rang and Maître D' in the smooth running of the restaurant.• Proactively welcoming and greeting all guests and visitors by courteously answering their queries.• Supervise all material and cheese gourmet's stock, ensuring they will always be available.

• Rotate between 3 main 450-seats Restaurants, Quick Service Restaurants onboard and a BBQ–style buffet on Castaway Cay.• Deliver Exceptional Service throughout the cruise to Guests of all ages during breakfast, lunch, dinner and special events.• Provide trustable and accurate information to Guests about drinks, food, ship locations and ports of call Points of Interest.• Work in a Multicultural Environment with Crew Members of over 50 different Nationalities.• Follow Company Guidelines and Standards.• Supervise Initial Practical Training to new joiners.

Madeira Island, Portugal

• President of the Students' General Meeting Board.• Prepare and distribute meetings' notices to its members.• Supervise and Promote a smooth operation of the Students' Union according to the Corporate Laws.

• Arrange and Host a Team to develop the Key Trade Marketing activities.• Management of Advertising partnerships.• Management of the Back-office of the website www.aauma.pt and Social Media.• Responsible to request and submit all necessary documentation to Public Funding Programs.• Actively participate in Opinion Columnist and Radio Podcasts.• Represent the Student’s Union in Official Events.

Madeira Island, Portugal

• Collaborate with the Chairman at the Students' General Meeting Board.• Composing of Minutes after each meeting and submitting them for later approval.• Supervise and Promote a smooth operation of the Students' Union according to the Corporate Laws.• Replace other Board of Directors' Member in case they are unavailable.

Mayrhofen, Austria

• Preparation of the Restaurant and record orders.• Serving meals and drinks to guests and customers.• Welcome customers with a smile and in a friendly manner escorting them to their assigned table.• Helping the Restaurant Manager with bookings, implementing working plans and supervising trainees during their internship.

Madeira Island, Portugal

• Disclosure and Opening bank accounts.• Meet Sales Revenue Objectives.• Customer Service.• Cash Operations.• Archive Organization and Maintenance.

Madeira, Portugal

• Preparation of the Restaurant and collaboration in periodic inventories.• Serving snacks and drinks to guests from the Spa and Solarium Area.• Room Service.• Responsible of the Afternoon Tea service.• Serving meals and drinks to guests and customers.

Madeira, Portugal

• Collaboration in Special Events (Dinners, Coffee Breaks, Cocktail Receptions) with Governmental Public Entities.• Preparation of cocktails and other drinks to customers.• Preparation of the Bar and the Restaurant.

Madeira Island, Portugal

• Responsible of the Weekly Cocktail Reception to the Exclusive Hotel's Club Guests.• Serve meals and drinks to customers.• Collaborate in flexible areas ranging from Restaurants and Solarium as indicated by the Restaurant Manager.• Preparation of all working areas.

Graduation, Economics

Activities and Societies: Volunteer at University of Madeira Students' Union; Musician at "Tuna Universitária da Madeira" (University.

Professional Course, Restaurant And Bar

Modules included: • Health and Safety at Work • Professional Restaurant Technics • Professional Bar Technics • Portuguese, English, French.

Training Aptitude Certificate, Trainer

• Module 1: Trainer: System, Context and Profile • Module 2: Initial Course Simulation • Module 3: Communication and Group Training.