Rubens Emmanuel Email & Phone Number

Jersey City, Nj

*Provide first-level contact and problem resolution for all users with hardware, software and application issues.*Replace hardware parts on iMac, MacBook Pro, desktop, laptop computers, and chromebooks*User account creation, password resets and unlock accounts on end user access for Google email.*Performed routine and preventative maintenance on but not limited to digital video editing systems, automated playback and record systems, audio and video technology. PA systems, Phone systems using technical schematics. *Install and troubleshoot computers, application menus, and peripherals such as video servers, printers and multimedia devices. *Installs local and wide-area networks. *Participates and assists in the long range planning for transmission, reception, and information systems equipment in facility planning. *Train staff and students on the use of different technology and Software.

Jersey City

* Manage first line user and desktop support by identifying, diagnosing, and implementing solutions to resolve issues promptly.* Troubleshoot technological issues around campus and investigate causes of tech failures, elevating concerns to department manager as needed.* Responsible for setting up technology equipment and network configuration for conferences, campus events, classrooms and computer labs.* Perform software related repairs in Windows operating system to ensure the device is running at optimum levels* Ensure that all equipment is properly functioning and properly shut off at the end of each day* Assist in IT projects as needed.* Routinely update documents, configuration information and self-help documents.* Basic Upgrading and reinstallation of software* Perform Routine checks of computers, printers, conference room and other equipment to insure everything is working properly.* Work closely with outside supporters, and internal support teams to resolve problems.

Greater New York City Area

* Provides all levels of desktop support to end users in a quick and efficient manner* Provides technical assistance and support for related to computer systems, software, and hardware. Also checks all solved problems to insure they are working properly.* Train computer users in the use of new hardware and software through face to face training or through detailed guides created by me to insure user fully understands such hardware or software* Maintain daily performance of computer systems by conducting weekly maintenance check* Install and repair computers for office use* Backup and catalog data for future uses* Provided Audio, Video, and lighting setups for various events and meeting the organization would hold* Set up workstations with computers and necessary peripheral devices* Organize and schedule upgrades and maintenance without deterring others from completing their work* Maintain records/logs of repairs and fixes and maintenance schedule