Ruben Sotelo Email & Phone Number

Santa Ana, Ca, Us

Los Angeles, Ca, Us

Established a portfolio of projects, setting project management standards, business processes and practices, project governance, and resource allocation while ensuring project delivery and timelines are executed.• Portfolio Strategy Management: Managed a technical product portfolio of projects, setting project management standards, business processes and practices, project governance, and resource allocation while ensuring project delivery and timelines were executed.• Product Ownership: Led the product support process by proactively monitoring infrastructure performance, documenting outages, conducting root cause analysis, and swiftly reporting critical issues to executive management to ensure operational efficiency and tool capability.• Project Management: Directed project management activities, ensuring consistent oversight of project scope, schedule, quality of deliverables, and financial performance, resulting in a 20% increase in project efficiency.• Technology Planning: Led a strategic digital transformation of Salesforce Service Cloud CRM, increasing productivity by 23% and reducing costs by 10%, achieving corporate goals and business objectives.• Collaboration: Skilled in motivating and leading cross-functional teams by fostering a culture of trust and cooperation, ensuring open communication and mutual respect across all levels of the organization, and seamless delivery of high-impact technology projects.• Communication Strategy & Reporting: Delivered project status reports, executive dashboards, and monthly presentations highlighting overall project health, risk, and roadmap, resulting in alignment on key deliverables and smoother go-to-market releases.• Customer Support Trends: Leveraged data-driven tools to understand client needs and make business decisions, resulting in a 20% reduction in user complaints and a 5% increase in client satisfaction.

Los Angeles, Ca, Us

Led the end-to-end product development, planning, and management of the customers’ eCommerce portal by creating and optimizing product offerings and user experience, increasing sales, and meeting business goals.• Regional Collaboration: Partnered with regional stakeholders to formulate an eCommerce business strategy compliant with local laws and regulations, resulting in a 15% increase in market penetration.• Customer Experience: Collaborated with regional teams to formulate a business strategy, offering guidance and recommendations on (UX) user experience of client-facing applications' creative and technical designs.• Customer Loyalty: Collaborated with business teams to develop a customer loyalty program featuring incentives, rewards, and gifts, leading to a 10% increase in sales and enhancing customer retention.• Customer Focused: Conducted user research, proactively influencing project stakeholders to implement functional design changes based on customer feedback, resulting in a 10% increase in customer satisfaction.• Requirements Facilitation: Facilitated product requirements gathering sessions, user walkthroughs, and user acceptance testing to enhance the design and functionality of the eCommerce tools and applications.• Agile Methodologies: Promoted Agile / Scrum principles across project teams, fostering an agile environment and team collaboration, increasing productivity by 20%, and reducing project delivery times by 30%.• Process Optimization: Developed best practices, standardizing templates and operational support processes to optimize program delivery, drive 10% efficiency gains, and ensure high quality.

Costa Mesa, Ca, Us

Managed the effort for implementing the PCI-DSS compliance tracking, boosting efficiency by 20%, and directed the adoption of Fortify 360 for software vulnerability scanning to ensure compliance and strengthen security.

Us

Led the development and support of the DirecTV program guide platform across nine Latin American countries, managing a global team and implementing a Release and Build process that improved planning, scheduling, and successfully launched key applications for over 10 million customers.

Santa Ana, Ca, Us

eDiscovery Project Manager who led the implementation and maintenance of eDiscovery technology across the organization, applying EDRM best practices while managing the project from initiation to completion and regularly reporting progress to Legal counsel and executive management.

Plano, Tx, Us

Managed the implementation of a B2B eCommerce portal; designed and launched customer-facing pre-order sites; developed an enterprise media player for global video streaming; and deployed a customizable enterprise Intranet; led infrastructure migration projects and ensured consistent methods and documentation for web management and CMS standards.

London, Gb

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Management Information Systems, General