Ruben V.

Ruben V. Email and Phone Number

Customer Support Specialist @ Untappd
Jacksonville, FL, US
Ruben V.'s Location
Miami, Florida, United States, United States
About Ruben V.

Service-oriented professional with extensive experience in hospitality, and a track record ofdelivering excellent customer service.

Ruben V.'s Current Company Details
Untappd

Untappd

View
Customer Support Specialist
Jacksonville, FL, US
Ruben V. Work Experience Details
  • Untappd
    Customer Support Specialist
    Untappd
    Jacksonville, Fl, Us
    View
  • Untappd
    Customer Support Specialist
    Untappd Aug 2023 - Present
    View
  • Wix
    Quality & Customer Insights Analyst
    Wix Aug 2020 - Feb 2023
    Miami, Florida, United States
    Analyzed daily phone, email, and chat interactionsConducted monthly calibrations with team analysts and team leaders. Performed quarterly deep dive analysis to gather insights on expert behavior, customer satisfaction, and product experience.Worked with internal and external stakeholders on various tasks and projects when necessary.
    View
  • Wix
    Customer Care Mentor
    Wix Dec 2019 - Jul 2020
    Miami, Florida, United States
    Collaborated with other mentors, team leaders, and site managers to launch a new customer service model for the entire organization.Engaged in weekly feedback to mentees, 1-on-1 coaching sessions, and weekly check-ins with team leaders
    View
  • Wix
    Customer Care Expert/Product Specialist
    Wix Dec 2018 - Nov 2019
    Miami, Florida, United States
    Assisted users via phone, chat, and email with inquiries and troubleshooting, providing timely and accurate resolutionsCollaborated with specialists to help resolve advanced and out-of-scope issues, ensuring seamless customer experiences. Handled DNS escalations in a timely manner
    View
  • Gym By Diego Buendia
    Front Desk Associate
    Gym By Diego Buendia Aug 2016 - Nov 2018
    Miami/Fort Lauderdale Area
    Checking in all gym guests, and handling all billing renewals and new signups.Perform periodic maintenance on all machines, and general maintenance around thebuilding.Working with support technicians to get the billing system up and running whenever itgoes down.
  • Viceroy Miami
    Spa Front Desk Agent
    Viceroy Miami Apr 2012 - Jun 2016
    Miami, Fl
    Operating a telephone switchboard to answer, screen, or forward calls.Scheduling spa and fitness appointments.Handling all cash/credit card transactions.Displaying retail products around the concierge area.Assisting guests with all general inquiries in person and via phone/e-mail.Assist in other departments (gym, pool, etc) as needed.
  • New Fitness Concepts
    Front Desk Receptionist
    New Fitness Concepts May 2011 - Apr 2012
    50 Biscayne Tower

Ruben V. Education Details

Frequently Asked Questions about Ruben V.

What company does Ruben V. work for?

Ruben V. works for Untappd

What is Ruben V.'s role at the current company?

Ruben V.'s current role is Customer Support Specialist.

What schools did Ruben V. attend?

Ruben V. attended Miami Dade College.

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