Ruben Z. Email & Phone Number

Denver, Co, Us

Boulder, Colorado, United States

-Performed endpoint security monitoring, security event triage, and incident response for VMware Carbon Black customers, as well as coordinating with other team members & management to document and report incidents -Identified current and upcoming threats in customer environments and triaged accordingly-Assisted with Threat Hunting and gathered from OSINT sources to alert customers on possible compromise from new attacks -Maintained records of security events investigated and incident response activities, utilizing case management and ticketing systems-Monitored and analyzed EDR tools to identify security issues for remediation-Helped make recommendations and updates to EDR tool rules-Worked on ongoing projects by assisting in the implementation, testing, and documentation of security-related projects

Centennial, Co

-Assess, Triage, and Prioritize security detections from logging and monitoring systems-Initiate and track investigations to resolutions-Investigate, document, and report on information security issues and emerging trends-Contributes to tool optimization and IOC enhancements to improve detection capability.-Recognize potential, successful and unsuccessful intrusion attempts and compromises through reviews and analysts of relevant event detail and summary information-Investigate malicious Phishing emails, domains, and IPs using internal and open source tools to recommend proper blocking-Search Firewall, email, web or SEIM logs to identify and mitigate intrusion attempts-Identify suspicious/malicious activities or codes-Investigations of PCI, PII, Gitlab policy violations

Englewood, Co

-Troubleshoot issues for internal systems-provide tech support to internal employees-worked with third-party IT and HR services to resolve issues-Troubleshoot all types of computer systems, all PCs and POS systems- worked as a lead for the new service desk department

Madison, Sd

• Respond to support inquiries using a ticket management system.• Use critical thinking to assess any computer software or hardware issues.• Collaborate with software companies to resolve third-party software concerns.• Troubleshoot problems on computer and mobile devices.• Use communications skills to resolve issues in person, over the phone, or through email.• Documenting various types of software licenses and inventory.• Assisted with System Management tasks and issues.

• Troubleshoot beta-software for employees.• Provided technical support for employees.• Monthly meeting to summarize monthly work flow.• Coordinated to create a comfortable workplace for the callers.• Clarified information for callers when they asked questions.

Bachelor Of Science (B.S.), Network And System Administration/Administrator

Master Of Science (M.S.), Computer And Information Systems Security/Information Assurance