As the Head of Deployment Division, the responsibilities assigned are as follows:- Deal with company issues referred to this division to negotiate their resolution, when possible, to both the customer and company's satisfaction- Control and support allocated projects and work processes to successful completion to deliver improvements in customer satisfaction. - Communicate the results to the organization and escalate them to the steering committees, if need be.- Contact all… Show more As the Head of Deployment Division, the responsibilities assigned are as follows:- Deal with company issues referred to this division to negotiate their resolution, when possible, to both the customer and company's satisfaction- Control and support allocated projects and work processes to successful completion to deliver improvements in customer satisfaction. - Communicate the results to the organization and escalate them to the steering committees, if need be.- Contact all members of the organization on all levels:- Responsible for controlling time and budget project costs- Monitor performance against KPIs and analyse trends to ensure issues can be sorted out quickly without impact in the customer's operations.- De-escalate situations of conflict within the project work and correct monitoring of project status with a problem-solving attitude- Change management responsibility for the organization to foster change and innovation.- Coordination of all integration committees, providing follow-ups and best practices.- Dealings with customers and company queries within the response times agreed. - Team development. Show less

As a Key Account Manager, I'm responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them.These duties include the fulfillment of the tasks as follows:- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.- Be responsible for the development and achievement of sales through the direct sales channel- Focus on growing and developing… Show more As a Key Account Manager, I'm responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them.These duties include the fulfillment of the tasks as follows:- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.- Be responsible for the development and achievement of sales through the direct sales channel- Focus on growing and developing existing clients, together with generating new business- Write business plans for all current and opportunity tender business- Act as the key interface between the customer and all relevant divisions in the company Show less

As a Senior Project Manager/Region Manager, I was responsible for the delivery of high quality business analysis, systems integration and consultancy to a wide range of clients worldwide.When carrying out the tasks assigned, I was able to acquire direct relevant experience of working with large companies and/or systems integrators on complex, enterprise solution implementation projects. In addition to that, I was also responsible for the delivery of consultancy and design services on… Show more As a Senior Project Manager/Region Manager, I was responsible for the delivery of high quality business analysis, systems integration and consultancy to a wide range of clients worldwide.When carrying out the tasks assigned, I was able to acquire direct relevant experience of working with large companies and/or systems integrators on complex, enterprise solution implementation projects. In addition to that, I was also responsible for the delivery of consultancy and design services on some of the key real-time projects being undertaken by the business.Because the work was customer facing, travel was required for this position and could vary depending on the project. My skills and experience encompass many of the following:- Experience of working across a range of technologies used for complex integration projects and solutions. - Experience of product management, with enterprise level, complex products. - An analytical mind with the ability to understand complex problems and then articulate solutions to development teams, as well as non-technical, business-minded management. - Excellent requirements capture and articulation skills, with the ability to interpret customer's desires into real requirements. - Ability to develop a clear understanding of customers' needs and to incorporate them into a solution. - Excellent communication skills at all levels, internally and externally. - Experience of large complex contractual projects. - Understanding of the mix of resources required to deliver multiple projects, cost effectively. - Understanding of the need to balance time, quality and cost throughout a project life-cycle. - A strong focus on achieving results for customers. Show less