Rubi Kumari Email and Phone Number
With over 5 years of professional experience, I specialize in delivering outstanding customer service in the insurance and travel sectors. Holding a Master's degree in Human Resources Management and a certification in Digital Marketing, I skillfully blend people management with technical prowess to drive customer satisfaction and retention.I excel in navigating complex customer interactions, ensuring adherence to SOPs, and implementing quality control measures. My hands-on experience includes resolving critical customer issues, managing high-volume service environments, and leveraging digital marketing tools to enhance customer engagement.I'm passionate about harnessing data insights and innovative solutions to improve service delivery and operational efficiency. Let's connect to explore synergies and drive excellence in customer experience together!
Admiral Solutions
View- Website:
- admiralsolutions.in
- Employees:
- 1293
-
Customer Care SpecialistAdmiral SolutionsNew Delhi, Dl, In
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Customer Care RepresentativeAdmiral Solutions Mar 2024 - PresentGurugram, Haryana, India• Facilitated the renewal of motor, van, household, and landlord insurance policies for UK-based clients• Assisted policyholders with updates and modifications to their existing policies• Applied appropriate discounts during the renewal process to enhance customer retention• Provided comprehensive insurance coverage options for motor vehicles, households, landlords, and vans• Managed customer support functions, addressing and resolving complaints efficiently
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Contact Centre AssociateWebhelp Dec 2019 - Jan 2024Gurugram, Haryana, India• Served as a Content Moderator for TikTok, ensuring compliance with community guidelines and safety policies• Monitored and labeled videos and images, ensuring adherence to established SOPs and maintaining quality standards• Managed customer interactions, effectively addressing comments and maintaining compliance with company guidelines -
Travel ExecutiveRadical Minds Technologies Pvt. Ltd. Sep 2018 - Dec 2019Gurugram, Haryana, India• Resolved customer issues related to flight cancellations, rescheduling, special meal requests, seating arrangements, baggage inquiries, and failed booking transactions• Ensured high-quality customer service and swift resolution of travel-related inquiries in a high-volume setting
Rubi Kumari Education Details
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Human Resources Management And Services -
Art/Art Studies, General -
ProsofosMarketing/Marketing Management, General -
Sarvodaya Kanya Vidyalaya No. 2Aiessce, Cgpa - 7.0
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Sarvodaya Kanya Vidyalaya No. 2Aisse, Cgpa - 7.3
Frequently Asked Questions about Rubi Kumari
What company does Rubi Kumari work for?
Rubi Kumari works for Admiral Solutions
What is Rubi Kumari's role at the current company?
Rubi Kumari's current role is Customer Care Specialist.
What schools did Rubi Kumari attend?
Rubi Kumari attended Integral University, Lucknow, Uttar Pradesh, Delhi University, Prosofos, Sarvodaya Kanya Vidyalaya No. 2, Sarvodaya Kanya Vidyalaya No. 2.
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