Rubi Shrestha Email & Phone Number

Sioux Falls, Sd, Us

United States

Sioux Falls, South Dakota, United States

Working at VA (Department of Veterans Affairs) •Manage 2000 devices for employees and ensure perform properly across 6 clinics and a vet center. •Successfully Configure, manage and troubleshoot Jabber phone and voicemail through Cisco Unified CM Administration (CUCM) and Cisco Unity Connection Administration (CUC). It has about 600 cisco phones and 400 soft phones.•Perform imaging and reimaging laptop, desktop computers; make them ready by installing and updating software; and scan them in Desktop Baseline Assessment Tools(dBAT) to confirm if they are ready to deploy.•Perform installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customer.•Diagnose and resolve hardware/software issues through the SNOW ticket submitted by customers.•Assist user to set up workstation, backup and restore (laptop, desktop, dual monitor, docking station, keyboard, mouse, phone, etc.).•Completed work in Active Directory and Maximo (Inventory Management Software) to update inventory, equipment turn-ins, assign users/rooms to asset/equipment for accurate tracking.•Account management – VISTA/CPRS/Active Directory/ePAS for provisioning, deprovisioning and modifying accounts. •OneDrive Migration.•Assist users to install VA approved software applications such as Adobe DC Pro, Jabber, RightFax, etc. through software center and DBAT under VA requirement.•Install and set up network printer and scanner.•Push Windows security update remotely in the targeted customers’ devices through The Tolz to remediate vulnerabilities.•Manage patch cabling for network switches.•Remotely access of customer device through Remote Desktop, BigFix, and Teams to assist them solve the problem.•Consistency ranked in the top 3 VISN23 (Midwest district) for average tickets resolved within 7 days with efficient issue resolution.•Assist VA employees by giving access to VA approved Drive as per IT Incident and request ticket.

India

• Responsible for working in a 24x7 Security Operation Center (SOC) environment as a SOC analyst.• Raising tickets for validated incidents.• Collecting the logs of all network devices and analyzing the logs to find suspicious activities.• Created reports and templated for Daily, Weekly and Monthly report.• Responsible for sharing Weekly/Monthly incident analysis report.• Experience in performing log analysis and analyzing the crucial alerts on an immediate basis and escalating to the next level for further investigations.

Maryland, United States

• Configure Windows settings and Internet settings• Create and manage users and groups in Active Directory• Configure file permissions and encryption• Configure and manage Windows Defender• Configure network settings and troubleshoot networking• Enable and configure remote desktop• Configure and perform file system backup and recovery• Configure and update device driver

Bachelor'S Degree, Cybersecurity, 3.89

Associate Degree, Information Technology Security, 3.67