Resolved an average of 20+ software-related issues per week, ensuring minimal downtime for users; Maintained and updated an inventory of over 150 pieces of hardware and software; Imaged and prepared computers for new users within strict deadlines, improving the onboarding experience; Provided timely remote support for software issues across Windows platform; Participated actively in IT meetings, contributing to team strategy and process improvement; Resolved an average of 20+ software-related issues per week, ensuring minimal downtime for users; Maintained and updated an inventory of over 150 pieces of hardware and software; Imaged and prepared computers for new users within strict deadlines, improving the onboarding experience; Provided timely remote support for software issues across Windows platform; Participated actively in IT meetings, contributing to team strategy and process improvement;

Delivered first-level support and ticket creation for an organization of 500+ employees Provided timely remote support for software issues across Windows platform; Completed installation and configuration of software applications to ensuring seamless functionality; Support on Windows 10 operating system; User management through Active Directory, Cisco System, Nasca and Escort; Correct system malfunctions through analysis, use of specific tools and troubleshooting methods.

Remote and face-to-face service for users;Installation and physical and logical maintenance ofequipments (Desktop and Notebook);Support in operating systems ( WIndows 8 and 10);Installation and configuration of printers (Samsung,Lexmark, Brother e Tally);Acting in the response of calls and incidentscomplying with the established SLA;;Support on the G-Suite platform (Gmail, Meet,Google Drive);Hardware and software inventory management;Fix system malfunctions through analysis, use ofspecinc tools and troubleshooting methods;

Provided timely remote support for software issues across Windows platform; Hardware maintenance of equipment (Desktop and Notebook); Installation and configuration of printers (Samsung,Lexmark, Brother e Tally); Acting in the response of calls and incidents complying with the established SLA;