Rubiea Sharmin Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• To Investigate cases of account activity fraud, which involved investigating debit card frauds, E-Transfers, Global Money Transfers, Bill payments, Counterfeit cheques, first- and third-party frauds.• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.• Analyzed large amount of data and transactions which appeared suspicious to uncover possible fraudulent activity.• Use decision making abilities, and analytical skills to minimize losses and safeguard the privacy policy of CIBC and their clients.• Spoke with customers, branches and other stakeholders to inform any form of Fraudulent Activities.

Toronto, Ontario, Canada

Handle inbound and outbound calls in a high volume ,fast paced environment .Answered customer inquiries regarding account balances, transaction history, service charges and interest rates.Provided clients with information on Bank accounts, institutional policies, financial product and related services .Identifies customer needs and initiates payments support upon customer request.Informed customer about their overdue on Bmo credit cards and other financial product.Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.Resolving customer billing disputes and escalates to supervisor as required to identify and assess efficiently and accurately tasks within collections area interacted with customers.Excelled in monthly sales goals.Updating customer profile and making sure the latest information present on file. Always made sure to provide an overall positive experience to the customer .

Toronto, Canada Area

• Answer customer telephone calls regarding everyday exchange rates and general account inquiry.• Maintained taking regular knowledge of business policies regarding service and exchange policies.• Developed a reputation for exceeding sales goals.• Efficiently responded to general inquiries from staff and clients via email and telephone.• Managed everyday cash balances accurately.• Gave accurate and appropriate information on inquiry to resolve issue.

Toronto, Ontario, Canada

• Maintain a positive work environment for all cashiers.• Resolve cash tills at the end of every shift.• Generate accurate till reports for each register.• Manage and perform all heck out functions on a daily basis.• Communicate clearly and openly with customers.• Manage the check out area ensure each station remains clean and efficiently run.• Respond to cashiers requests for price checks and other functions for customer service.• Serve as the primary point of contract customer service associates.

Bachelor Of Commerce - Bcom, Accounting And Finance

Diploma In Finance, Financial Planning And Services, 3.2