Helping organizations work smarter by tapping into their Interarchy, (the web of interactions and accountabilities that make or break any group) writing, speaking to educate others about their Interarchy, building relationships, and consistently delivering results.Some InterarchyIQ Projects:Credit Card - Banking - Worked with one of the leading financial institutions to redesign the compliance processes to be employed during the creation of new credit card offers to customers. Our work served to provide transparency in preparation for Federal regulators, identify potential risks and design to mitigate the risk. Global Event Planning - Provided a holistic assessment and practical, actionable recommendations for all operations in DC, South Florida and Bahamas. Recommendations began being implemented immediately at the field level. We provided immediate visibility and consensus on the realistic, current situation, and it was not what management thought. Insights were enjoyed at all level, provided practical results and assisted with team building. Small College - Provided complete overview of all operations related to marketing, recruiting, enrollments, registration and scheduling, for immediate decisions based on shared insights between the people that do the work the and new leadership driving to a developing transformational strategy.

Conducted a Human Interaction Assessment of the MEPCOM processes, from the time a Recruiter meets someone until that person ships to Boot Camp. Results were used to improve the interactions and processes.

Worked on various projects involving the NRTOC program. Conducted a human interaction assessment, developed the human architecture (using Provison) for the program and developed functional requirements that would benefit the Recruiting Command.

Led several human interaction assessments involving the life cycle of the NRTOC program. The scope was from the time an applicant meets a recruiter through commissioning five years later. Developed detailed functional requirements to enhance the program over the next decade.

Provided a fresh and comprehensive overview of the business for leadership and IT and facilitated efforts for alignment and change.

Consultant on projects on an as needed basis.Conducted an interaction assessment and developed recommendations for improvements when IT is developing technology solutions for business units utilizing the Agile methodology. Communication and behaviors changed immediately.

On a project by project basis - Designed systems and processes to manage workflow end-to-end and staffing from around the globe to deliver industry leading tele-radiology services. Reduced cycle time by 42% while increasing volume by 80% and keeping staff and costs static.

Redesigned medical billing and health insurance claim processes for 425 Emergency Room Physicians to reduce the cost per claim from $21 to $8.50 on 420,000 claims saving $5M annually.

Developed end-to-end process improvements for launching new generic drugs into the $30B retail marketplace.

Redesigned international financial processes to prepare to migrate hundreds of acquired companies with combined revenue of $5B to a global shared services model.

Developed and delivered a 2 year program to improve service, solve problems and reduce blame among 5000 employees serving 15 million customers, in over 1600 communities.

Developed and implemented a strategy for significant reorganization that was so successful goals were exceeded in the same quarter that the reorganization took place.

Facilitated an end-to-end interaction assessment that significantly shifted strategy and developed process improvements designed to increase retail sales and reduce the cycle time to develop a new seasonal line by 20%.

Conducted an end-to-end assessment of the five lines and three channels of insurance businesses. Indentified $2.3M in waste along with specific recommendations for strategy and process improvements.Redesigned claims processes to save $1.5M in costs, reduce days to settle claims from 21 days to 3 days and increased renewal rate by 5%.

Aircraft Engines - Military Spare Parts Division – Within a week of the 9/11 events began developing end-to-end process improvements to reduce cycle time and assure excellent service levels.

Marine Engines - Developed a 10 year customer relationship strategy and recommendations for process improvements for global market growth in the $10B engine business.

Partner, Delivering Results

Designed processes for the start-up of one of the pioneering disease management organizations. Improved response rate from patients by > 80% and exceeded first year projections.

Resolved long standing conflicts in a medium sized print manufacturing plant to break 2 years of flat performance at 2% net operating profit. Within 60 days they achieved 24% net operating profit and sustained the new level of performance.

Strategy, relationship building, vendor management, deliver on projects and deliver on training

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