Rubika Skanthacumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Gained valuable customer service skills by communicating decisions and details regarding to EI (Employment Insurance) claim effectively to client during call• Provided advise to management regarding status of new hires, assisted in developing a learning plan, as a job master coached and trained new hires both 1 on 1 and as a group• Fact-finding is carried out with clients to further gather details regarding EI claim and Microsoft Word is used to complete EI checklists with… Show more • Gained valuable customer service skills by communicating decisions and details regarding to EI (Employment Insurance) claim effectively to client during call• Provided advise to management regarding status of new hires, assisted in developing a learning plan, as a job master coached and trained new hires both 1 on 1 and as a group• Fact-finding is carried out with clients to further gather details regarding EI claim and Microsoft Word is used to complete EI checklists with claimant• Research EI policies and legislation to figure out whether a decision regarding claim can be made at the call center• Update EI claim details and leave briefing notes for next agent regarding claim processing details• Implement office protocol 1st call resolution by following policy and transferring to a specialized agent when needed• Maintenance and Correspondence using Microsoft Outlook to email team leaders and co-workers Show less

Scarborough

• Answer inbound sales calls and promote T.V., internet and home phone services offered by Bell• Transfer calls to provide best customer service to current and future customers of Bell

Hart House Leadership Education

• Sent emails to clubs and professors asking them to promote the event on campus• Wrote and Proofread script using Microsoft word for the day of the event – the timing of the event, how to introduce the judges of the debate as well as what to say in order to conduct the debate in a timely manner• Researched descriptions and reviews of movies online and finalized movie for event• Researched on UTSC site time slots and rooms availability and emailed manager about confirming the room… Show more • Sent emails to clubs and professors asking them to promote the event on campus• Wrote and Proofread script using Microsoft word for the day of the event – the timing of the event, how to introduce the judges of the debate as well as what to say in order to conduct the debate in a timely manner• Researched descriptions and reviews of movies online and finalized movie for event• Researched on UTSC site time slots and rooms availability and emailed manager about confirming the room for event• Greeted guests at front desk for registration to event• Executed the presentation so was one of the Master of Ceremony (MC) for the event• Created after event surveys using Microsoft word – asked questions such as what did you like about the event, what do you think can be improved about the event, what is one fact that you learn at the event• Performed data entry, put in the results of the survey into excel file which the manager used to later write the final report• Did online survey to give suggestion on what we felt could be improved from the event, what went well and these comments were used in the final report to sponsors of event• Correspondence was maintained between the manager, program head and co-workers to confirm plans for the event• Administrative and Analytical skills from event planning and making of surveys using Microsoft Office Show less

Department Of Student Life (Community Engagement)

• In charge of telling other IMANI program staff about deadlines to submit student forms for the day of the event – high school students needed to sign permission slips by parents in order to visit the university• Did the photo copying and filing of the permission forms• In charge of collecting permission forms and did data entry - had to make sure that the confidential information such as the name, school, parent and address were entered into a google excel document. – updated and… Show more • In charge of telling other IMANI program staff about deadlines to submit student forms for the day of the event – high school students needed to sign permission slips by parents in order to visit the university• Did the photo copying and filing of the permission forms• In charge of collecting permission forms and did data entry - had to make sure that the confidential information such as the name, school, parent and address were entered into a google excel document. – updated and maintained records• Researched online for food options, such as looked at prices and quality to determine which food options would be best for the day of the event• Researched decoration such as table clothes, flowers and gift ideas for presenters• Supervised the setup of the event by volunteers. – making sure the microphones and screen were working. Making sure that the registration table had the attendance sheet as well the volunteers knew about the registration procedure.• Greeted guests and made sure that they felt welcome and had a copy of plan for day• Also made sure that the equipment was taken down at the end of the day by the volunteers for events like Day in a life and Recognition Show less

Master Of Business Administration - Mba

Honours Bachelor Of Science, Economics & Psychology