Rubika Skanthacumar Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Gained valuable customer service skills by communicating decisions and details regarding to EI (Employment Insurance) claim effectively to client during call
• Provided advise to management regarding status of new hires, assisted in developing a learning plan, as a job master coached and trained new hires both 1 on 1 and as a group
• Fact-finding is carried out with clients to further gather details regarding EI claim and Microsoft Word is used to complete EI checklists with… Show more
• Fact-finding is carried out with clients to further gather details regarding EI claim and Microsoft Word is used to complete EI checklists with claimant
• Research EI policies and legislation to figure out whether a decision regarding claim can be made at the call center
• Update EI claim details and leave briefing notes for next agent regarding claim processing details

Scarborough

• Answer inbound sales calls and promote T.V., internet and home phone services offered by Bell
• Transfer calls to provide best customer service to current and future customers of Bell

Hart House Leadership Education

• Sent emails to clubs and professors asking them to promote the event on campus
• Wrote and Proofread script using Microsoft word for the day of the event – the timing of the event, how to introduce the judges of the debate as well as what to say in order to conduct the debate in a timely manner
• Researched descriptions and reviews of movies online and finalized movie for event
• Researched on UTSC site time slots and rooms availability and emailed manager about confirming the room… Show more
• Researched on UTSC site time slots and rooms availability and emailed manager about confirming the room for event
• Greeted guests at front desk for registration to event

Department Of Student Life (Community Engagement)

• In charge of telling other IMANI program staff about deadlines to submit student forms for the day of the event – high school students needed to sign permission slips by parents in order to visit the university
• Did the photo copying and filing of the permission forms
• In charge of collecting permission forms and did data entry - had to make sure that the confidential information such as the name, school, parent and address were entered into a google excel document. – updated and….
• In charge of collecting permission forms and did data entry - had to make sure that the confidential information such as the name, school, parent and address were entered into a google excel document. – updated and.
• Researched online for food options, such as looked at prices and quality to determine which food options would be best for the day of the event
• Researched decoration such as table clothes, flowers and gift ideas for presenters

Master Of Business Administration - Mba

Honours Bachelor Of Science, Economics & Psychology