Rubila Khan Email & Phone Number

India

I had the opportunity to work for 20Cube Logistics, where I was responsible for managing key roles and driving growth. My main responsibilities included:•Building and maintaining strong client relationships•Streamlining operations for better efficiency•Negotiating freight rates with domestic and overseas shipping lines•Securing new business through client meetings•Conducting market research to identify new opportunities•Leading marketing initiatives with measurable… Show more I had the opportunity to work for 20Cube Logistics, where I was responsible for managing key roles and driving growth. My main responsibilities included:•Building and maintaining strong client relationships•Streamlining operations for better efficiency•Negotiating freight rates with domestic and overseas shipping lines•Securing new business through client meetings•Conducting market research to identify new opportunities•Leading marketing initiatives with measurable outcomes•Representing the company at industry events•Training and mentoring team members Show less

New Delhi, Delhi, India

•Built and maintained strong client relationships, boosting customer retention and revenue growth.•Led initiatives to streamline operations, improving efficiency and resource use.•Developed and implemented best practices, driving organizational improvement.•Set and enforced quality standards, achieving noticeable improvements.•Negotiated freight rates with domestic and overseas shipping, resulting in cost savings.•Built relationships with potential clients and secured new… Show more •Built and maintained strong client relationships, boosting customer retention and revenue growth.•Led initiatives to streamline operations, improving efficiency and resource use.•Developed and implemented best practices, driving organizational improvement.•Set and enforced quality standards, achieving noticeable improvements.•Negotiated freight rates with domestic and overseas shipping, resulting in cost savings.•Built relationships with potential clients and secured new business.•Planned and executed marketing campaigns with measurable results.•Conducted market research to identify new opportunities, leading to successes.•Increased customer value, attracting new clients and boosting sales.•Drove market expansion and achieved notable growth.•Represented the company at industry events, building valuable partnerships.•Created persuasive client proposals, resulting in a strong conversion rate.•Set growth goals for the team and ensured they were met.•Trained and mentored team members, helping them improve and contribute to company success. Show less

• Managed end-to-end international business communications with overseas agents, enhancing efficiency and fostering stronger partnerships.• Oversaw the entire export and import documentation process at origin and destination, reducing errors and ensuring compliance.• Tracked cargo movements and delivered timely reports to principals, resulting in a 20% reduction in shipping delays.• Ensured strict adherence to statutory compliances, company policies, and… Show more • Managed end-to-end international business communications with overseas agents, enhancing efficiency and fostering stronger partnerships.• Oversaw the entire export and import documentation process at origin and destination, reducing errors and ensuring compliance.• Tracked cargo movements and delivered timely reports to principals, resulting in a 20% reduction in shipping delays.• Ensured strict adherence to statutory compliances, company policies, and procedures, improving operational compliance by 15%.• Cultivated and maintained customer relationships, resulting in a 25% increase in client retention and repeat business.• Implemented operational efficiency measures, optimizing resource utilization, and reducing costs by 10%.• Spearheaded the development and implementation of best practices and standard operating procedures, contributing to organizational excellence and process improvements.• Set and maintained high-quality standards for operational areas, achieving a 95% adherence rate to quality standards.• Negotiated freight rates with domestic and overseas shipping lines and agents, leading to a 12% cost reduction in logistics.• Independently managed shipments for sea, air, and road transportation, successfully handling both import and export processes.• Calculated profits, commissions, and custom duties from the Custom Manual, contributing to accurate financial reporting.• Conducted budgeting for various shipments and prepared invoices and debit notes, ensuring financial transparency and efficiency. Show less

• Directed all aspects of day-to-day operations within the supply chain, overseeing a dynamic team and orchestrating a 20% increase in operational efficiency.• Acted as a key liaison between our organization and overseas partners, facilitating smooth communication and fostering international collaboration, resulting in a 15% reduction in logistics lead times.• Proactively optimized billing processes, leading to a 10% decrease in billing errors and a 25% … Show more • Directed all aspects of day-to-day operations within the supply chain, overseeing a dynamic team and orchestrating a 20% increase in operational efficiency.• Acted as a key liaison between our organization and overseas partners, facilitating smooth communication and fostering international collaboration, resulting in a 15% reduction in logistics lead times.• Proactively optimized billing processes, leading to a 10% decrease in billing errors and a 25% acceleration in payment cycles, contributing to better cash flow management.• Championed business development strategies, identifying and onboarding new clients that led to a remarkable 30% increase in annual revenue in the first year.• Successfully led a high-performing team of 15 individuals, fostering professional growth and achieving a 40% increase in team productivity over a two-year period.• Established and nurtured long-lasting relationships with key clients, resulting in a 15% improvement in client retention and a 20% growth in repeat business opportunities.• Introduced robust performance metrics and KPIs, allowing for data-driven decision-making and a 20% boost in operational cost-effectiveness.• Streamlined inventory management processes, reducing excess inventory levels by 25%• Implemented a comprehensive quality assurance program, ensuring a 50% reduction in product defects and enhancing customer satisfaction.• Conducted regular market research and competitor analysis, which led to the identification of strategic market expansion opportunities and a 10% market share gain within 18 months. Show less

🚢 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐧𝐠 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐅𝐫𝐞𝐢𝐠𝐡𝐭 𝐑𝐚𝐭𝐞𝐬: I successfully negotiated competitive freight rates with both domestic and overseas shipping lines and agents, driving cost savings for the organization.📦 𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐒𝐡𝐢𝐩𝐦𝐞𝐧𝐭𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I independently managed shipments for Import and Export via Sea, Air, and Road transportation, ensuring efficient, on-time deliveries and cost-effective logistics solutions.💰 𝐏𝐫𝐨𝐟𝐢𝐭 &… Show more 🚢 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐧𝐠 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐅𝐫𝐞𝐢𝐠𝐡𝐭 𝐑𝐚𝐭𝐞𝐬: I successfully negotiated competitive freight rates with both domestic and overseas shipping lines and agents, driving cost savings for the organization.📦 𝐄𝐧𝐝-𝐭𝐨-𝐄𝐧𝐝 𝐒𝐡𝐢𝐩𝐦𝐞𝐧𝐭𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I independently managed shipments for Import and Export via Sea, Air, and Road transportation, ensuring efficient, on-time deliveries and cost-effective logistics solutions.💰 𝐏𝐫𝐨𝐟𝐢𝐭 & 𝐂𝐨𝐦𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: I calculated profit margins, commissions, and custom duties meticulously, optimizing financial outcomes and ensuring compliance with customs regulations.📋 𝐂𝐮𝐬𝐭𝐨𝐦𝐬 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: I specialized in preparing exemption documents to meet unique Import/Export requirements, streamlining the customs clearance process.📈 𝐐𝐮𝐚𝐧𝐭𝐢𝐟𝐢𝐚𝐛𝐥𝐞 𝐈𝐦𝐩𝐚𝐜𝐭: During my tenure, I reduced shipping costs by 15%, resulting in annual savings. I also improved customs clearance efficiency, reducing processing times by 20%. Show less

• 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Orchestrated seamless communication and collaboration with clients, ensuring their import requirements were met promptly and efficiently.• 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐏𝐞𝐫𝐟𝐞𝐜𝐭𝐢𝐨𝐧: Assured the precision of import documents by scrutinizing them meticulously, guaranteeing compliance with industry standards and legal regulations.• 𝐁𝐢𝐥𝐥 𝐨𝐟 𝐋𝐚𝐝𝐢𝐧𝐠 (𝐁/𝐋) 𝐌𝐚𝐬𝐭𝐞𝐫𝐲: Proficiently gathered and executed… Show more • 𝐒𝐭𝐫𝐞𝐚𝐦𝐥𝐢𝐧𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧: Orchestrated seamless communication and collaboration with clients, ensuring their import requirements were met promptly and efficiently.• 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐏𝐞𝐫𝐟𝐞𝐜𝐭𝐢𝐨𝐧: Assured the precision of import documents by scrutinizing them meticulously, guaranteeing compliance with industry standards and legal regulations.• 𝐁𝐢𝐥𝐥 𝐨𝐟 𝐋𝐚𝐝𝐢𝐧𝐠 (𝐁/𝐋) 𝐌𝐚𝐬𝐭𝐞𝐫𝐲: Proficiently gathered and executed B/L instructions from clients, showcasing meticulous attention to detail and a dedication to precision in a critical aspect of the import process.• 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Facilitated swift release of Bills of Lading by expertly handling payment processes, significantly reducing turnaround time and enhancing client satisfaction. Reduced BL release times by 30%.• 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Spearheaded a dynamic team, fostering an environment of excellence and driving productivity. Led by example, instilling a culture of professionalism and accountability among team members.• 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠: Cultivated enduring client relationships through proactive communication and personalized service, resulting in a loyal customer base and repeat business. Increased client retention by 25%.• (Business Development Initiatives): Played an instrumental role in identifying and seizing new business opportunities, expanding the client portfolio, and contributing to revenue growth. Grew the client base by 20% .• 𝐈𝐦𝐩𝐚𝐜𝐭: Achieved a 20% reduction in document discrepancies, leading to improved operational efficiency and a reduction in costly errors. Increased customer satisfaction scores by 15% through enhanced communication and service quality.• (Additional Contributions): Collaborated with cross-functional teams to enhance import processes, driving innovative solutions that resulted in cost savings and process optimizations. Show less

• Managed daily communications with Shipping Lines and Airlines to ensure smooth import operations, tracking updates, and resolving issues promptly.• Expertly prepared and processed shipment documentation for both exports and imports, ensuring compliance with all regulations and standards.• Cultivated strong and lasting relationships with clients, providing exceptional customer support and guidance throughout their import journey.• Proactively identified… Show more • Managed daily communications with Shipping Lines and Airlines to ensure smooth import operations, tracking updates, and resolving issues promptly.• Expertly prepared and processed shipment documentation for both exports and imports, ensuring compliance with all regulations and standards.• Cultivated strong and lasting relationships with clients, providing exceptional customer support and guidance throughout their import journey.• Proactively identified opportunities for business development, resulting in a 15% increase in new clients and a 20% growth in revenue.• Collaborated with cross-functional teams to streamline import processes, reducing lead times by 10% and enhancing operational efficiency.• Played a pivotal role in resolving complex import-related challenges, resulting in a 25% decrease in customer complaints and improved overall customer satisfaction.• Successfully managed a portfolio of high-value import accounts, consistently exceeding KPIs and targets.• Conducted market research and competitor analysis to stay at the forefront of industry trends, providing valuable insights for strategic decision-making.• Actively participated in training and development programs, enhancing product knowledge and service delivery skills.• Implemented innovative customer relationship management strategies, resulting in a 12% increase in client retention and repeat business. Show less

Bachelor Of Arts - Ba, Logistics, Materials, And Supply Chain Management

Activities and Societies: Professional Communication and Negotiation l Advanced English Speaking During my time at Delhi University.

Diploma Of Education

Activities and Societies: Communication 🎓 Graduated from the Institute of Hotel Management, Delhi, with a Diploma in Hotel Management. 🏨.