Ruben Alexandre Email & Phone Number

Portugal

Canelas

Portugal

• Prepare monthly financial and statistical reports for the General Manager, finance Director and Rooms Director incorporating proposals and recommendations regarding policy and operations;• Develop and submit an annual budget and business plan for the Spa, in conjunction with the Finance Director and rooms Director. • Liaise with the hotel Sales Director in the preparation and development of marketing plans for the year. • Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.• Develop an annual training plan for the Spa, in conjunction with the Training Department and ensure that all employees are trained and developed to meet the needs of the business.• Monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.• Lead the planning and implementation of marketing activities within the Spa, with support from the hotel.• Conduct regular daily inspections of the Spa to monitor ambiance, maintenance, cleanliness, health and safety; • Ensure that all employees report for duty punctually and well groomed.• Oversee the monthly inventories of products, stock and linen. Show initiative when dealing with guest complaints and make such decisions that achieve instant guest satisfaction whenever possible.• Control department’s operational budget ensuring that it is in line and costs are strictly controlled.• Ensure the team maintains the cleanliness and hygiene of all spa areas, in accordance with the Health, Safety and Hygiene Legislation.• Attends all training carried out by the Training Department.• Handles any guest’s complaint in a professional manner, as per hotel Policy & Procedure (service recovery).• Ensures excellent communication and working relationships with colleagues are maintained and contribute to the team spirit.• Develops and maintains team morale

Dubai

Lead and motivate staff to a level of service, which exceeds all guest expectations by facilitating teamwork and ensuring all duties are performed in a consistent manner and in the time allocated. Maintain close contact with guests, receiving feedback regarding the operation of the Spa and recreational facilities of the hotel. Ability to manage cultural diversity. Meet requirements of VIP guests. Act in accordance with all hotel policies, personnel policies, spa policies and procedures including all Health and Sanitary regulations. Provide optimum service through staff training, coaching, feedback and ensuring adequate staffing levels. Monitor products and accessories used in the Spa & Recreation department to ensure all budgets are achieved and adhered to. Assist in the preparation of yearly operating, operation equipment and capital expenditure budget. Prepares daily revenue reports Prepares monthly usage reports. Conduct employee evaluations for all Spa & Recreation department positions, reviewing existing performance and identify any areas for further development and improvement. Interview potential new employee in liaison with the personnel department. Supervise departmental orientation programs for new employee. Conduct training courses for new employees and a regular "refresher" course for existing employees. Offers suggestions and makes recommendations to the management on ideas for improving the spa operation and performance. Responsible for ensuring and maintaining adequate supply of all products, including all those used in treatments, and those sold retail, and reordering as and when required. Receives and checks stock as per purchase orders. Prepare periodic reports for senior management on the activities and usage of the Spa and recreational facilities. Co-ordinate with the needs of the department to ensure the smooth operation, cleanliness and maintenance of the entire Spa, sports facilities and its equipment.

Dubai, Emirados Árabes Unidos

Abu Dhabi

• Monitor and maintain highest hygiene and cleanliness standards in all recreation areas;• Maximize employee productivity and available resources as per business volume;• Ensures all sections within the department adhere to established standards and policies;• Recruit and selects spa and recreation employees in coordination with the HR department as per established recruitment procedures; • Train and develop supervisors so that they can operate independently and creatively;• Establish and conduct effective training programs for all spa & recreation employees; • Inspect all spa and recreation areas to observe impeccable working order and safety features, as well as sanitation and hygiene;• Works with purchasing manager to ensure goods purchased are of acceptable quality;• Execute daily, weekly, monthly and annual department results and budget concerns including capital expenditure replacement;• Appraises performance of departmental employee periodically according to HR policy and initiates appropriate corrective measures to overcome deficiencies;• Conducts daily / frequently departmental briefings / meetings;• Identifies and solves problems in a professional manner within and across departments;• Knows, understands and reviews the job roles and responsibilities of all positions in the department and others;• Maintains high grooming standards for all departmental personnel;• Manage wastes by reducing and recycling wastes, encourage employees to carefully use resources;• Be creative in order to improve profitability and productivity at all times• Recommends corrective actions for unfavorable variances in job standards and/or budget commitment and actions upon consented action tactics and strategies;

Dubai, United Arab Emirates

• Regular staff meetings to keep staff up to date on all aspects of the spa and hotel operations; • Ensure all equipment is maintained in good working order; • Maintenance of professional relationship with suppliers and providers; • Maintain up to date version of the spa procedure manual ensuring compliance;• Develop and maintain Spa literature, documentation and process handling requirements;• Attend management meetings and convey all relevant information throughout the spa;• Implement opportunities for managing operational costs and boosting the bottom line;• Administer staff and client scheduling for maximum revenue generation and profitability;• Interpret financial reports (P & L), and provide expertise on (projected) Revenue vs. Expenses;• Project the revenue Budget/forescat for the year;• Project the manning for the year according the expected operations;• Maintain a strong menu of services with both exceptional artistic and aesthetic value;• Develop Spa Marketing Strategy and ensure a consistent image is being portrayed and exposed trough media;• Create ongoing in-house promotions and activities to stimulate sales, staff and costumers;• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations;• Maintain fresh, effective programs to consistently retain and grow customer base;• Monitor customer satisfaction with surveys, focus groups and comment cards;• Guide staff to become caring problem solvers, cooperative, accommodating and fair;• Effectively administer and monitor staff scheduling procedures;• Create a motivating environment of sincerity, warmth and fun for staff and guests;• Implement ongoing skills training to ensure service standards are being upheld;• Develop and monitor Job Descriptions and Staff Goals Planning;• Create and maintain Staff Contracts, ensuring accuracy and compliance;• Perform Staff Evaluation Reports with proposed action plans (appraisals)

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

• Responsible for the daily operation and performance of the spa, salon, and retail area;• Acts as liaison to and maintains communication between spa and corporate office as well as maintaining an excellent working relationship with on board management;• Knowledgeable of all corporate policies, procedures and required reports;• Review daily appointment schedules & productivity reports ensuring budget projections are being met; • Knowledgeable of all spa activities, programs, services and retail products in order to train and motivate staff to ensure that business goals and profit objectives are met; • Conduct frequent daily walk-thus to ensure that facility and equipment are always clean and in good repair, and to interact with staff to motivate and encourage them in the daily performance of their duties; • Supervise, coach, mentor and train staff to ensure exceptional guest experiences, and to assist in staff career development (Training Process, Standards of Excellence; Code of Ethics; Satisfaction Guarantee Policy, Service Philosophy; Solution Sales and Quality Assurance); • Conduct meetings on a daily and weekly basis. Complete quarterly staff evaluations in a timely and fair manner; • Oversee all spa purchases and the processing of payment for all invoices on a timely basis; • Ensure that spa rules and regulations are followed by guests and enforced by staff; • Receive and respond to all guest comments, suggestions and complaints in a constructive and professional manner; • Strong organizational and problem solving skills; • Tactful, mature and able to get along with diverse personalities; • Able to exemplify professional behaviour in all aspects of position; • Ensure the accurate receiving / recording of all stock (Inventory) items received into the spa & transferred out of the spa; • Complete and submit stock requisitions to the Purchasing Department; • Monthly target breakdown. Daily target breakdown for each staff member.

Miami/Fort Lauderdale Y Alrededores, Estados Unidos