Ruben Alexandre Email & Phone Number

Portugal

Canelas

Portugal

• Prepare monthly financial and statistical reports for the General Manager, finance Director and Rooms Director incorporating proposals and recommendations regarding policy and operations;
• Develop and submit an annual budget and business plan for the Spa, in conjunction with the Finance Director and rooms Director.
• Liaise with the hotel Sales Director in the preparation and development of marketing plans for the year.
• Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• Develop an annual training plan for the Spa, in conjunction with the Training Department and ensure that all employees are trained and developed to meet the needs of the business.
• Monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.

Dubai

Lead and motivate staff to a level of service, which exceeds all guest expectations by facilitating teamwork and ensuring all duties are performed in a consistent manner and in the time allocated. Maintain close contact with guests, receiving feedback regarding the operation of the Spa and recreational facilities of the hotel. Ability to manage cultural.

Dubai, Emirados Árabes Unidos

Abu Dhabi

• Monitor and maintain highest hygiene and cleanliness standards in all recreation areas;
• Maximize employee productivity and available resources as per business volume;
• Ensures all sections within the department adhere to established standards and policies;
• Recruit and selects spa and recreation employees in coordination with the HR department as per established recruitment procedures;
• Train and develop supervisors so that they can operate independently and creatively;
• Establish and conduct effective training programs for all spa & recreation employees;

Dubai, United Arab Emirates

• Regular staff meetings to keep staff up to date on all aspects of the spa and hotel operations;
• Ensure all equipment is maintained in good working order;
• Maintenance of professional relationship with suppliers and providers;
• Maintain up to date version of the spa procedure manual ensuring compliance;
• Develop and maintain Spa literature, documentation and process handling requirements;
• Attend management meetings and convey all relevant information throughout the spa;

Miami/Fort Lauderdale Y Alrededores, Estados Unidos

• Responsible for the daily operation and performance of the spa, salon, and retail area;
• Acts as liaison to and maintains communication between spa and corporate office as well as maintaining an excellent working relationship with on board management;
• Knowledgeable of all corporate policies, procedures and required reports;
• Review daily appointment schedules & productivity reports ensuring budget projections are being met;
• Knowledgeable of all spa activities, programs, services and retail products in order to train and motivate staff to ensure that business goals and profit objectives are met;
• Conduct frequent daily walk-thus to ensure that facility and equipment are always clean and in good repair, and to interact with staff to motivate and encourage them in the daily performance of their duties;

Miami/Fort Lauderdale Y Alrededores, Estados Unidos