Jorge Rubio Email & Phone Number

• Assist with procurement, asset, and life cycle management of IT Hardware and Software• Provide direction, guidance, and training for other team members• Creating, designing, managing, and conducting projects for the team• Assist with creating and managing schedules for the team• Ordering of equipment, and managed 3rd party vendors for associated IT equipment/projects when required.• Act as liaison with team members and management to ensure there is good communication amongst all

• Help Desk support for internal customers in a Microsoft-based environment• Performed systems installation, operation, and troubleshooting to maintain optimal information technology systems operations. Thoroughly document all cases submitted for support using Zendesk.• Remotely administered applications to client workstations• Share in after-hours support rotation• Configuration of user accounts, desktops and laptops• Configured mobile devices -IOS Company mobile devices, android industry devices

Solana Beach, California, United States

• Provide support for Corporate and Community staff, over 20 sites in 6states• Answered calls to help desk, documented case then provided end-user assistance or escalated calls• Triaged help desk tickets, notifying team members of urgent issues.• Managed user accounts: created, changed, and disabled Active Directory accounts• Remotely administered applications to client workstations• Configured desktops and laptops• Configured mobile devices -IOS Company mobile devices, android industry devices

-Oversee the day to day functions of the front desk team members.-Assist in the supervision of the Guest Services operations and is knowledgeable to step in and assist all team members while exceeding the expectations of our guests.-Ensure that team members adhere to all hotel policies and administer corrective action as necessary.-Respond promptly and efficiently to guest inquiries, request, and complaints.-Handle departmental accounting of monies, receipts,guest accounts and other forms of credit.-Coach front desk to maximize opportunities of up selling guest rooms and hotel services in order to obtain top line revenues.

Solana Beach, California, United States

• Checking in guests and handling their overnight requests• Handling end-of-day bookkeeping, auditing and account reconciliation• Complete all EOD tasks and ensure other departments have done the same• Investigate and resolve out-of-balance accounts• Keep accurate financial records and ledgersAlso previously employed by Winners Circle from December 2006-February 2011

Encinitas, California, United States

Bachelor Of Arts - Ba, Information Technology

Associate Of Science - As, Network And System Administration/Administrator, 3.9 Gpa

Activities and Societies: -Presidents List -ClubIT Member -National Cyber League