Lead the development and execution of our new strategy including crafting the new strategic narrative and coordinating team efforts to produce high-quality output to meet our strategic goals.Rebuilt processes that were incomplete or ineffective, producing the All Raise’s first hiring, onboarding, and OKR-writing processes and project management system.Spearheaded budget approval initiative, resulting in first Board approved budget in 2 years.

Established Minerva’s approach to partnership management and program delivery. This included designing all operations processes, writing all communication templates, project managing all program launches, and coaching new Academic Program Managers on partner interactions during delivery, all of which has allowed us to scale quickly. Built Minerva Project’s Technical Account Management and Program Operations teams from scratch, developing and hiring for two new roles (Technical Account Manager, Program Operations Associate) to better support customers and triage incoming requests.Served as the escalation point for senior-level partner stakeholders before, during, and after program launch for project management, customer success, and training questions. Designed and oversaw Minerva’s company onboarding, goal-setting, and feedback processes. In addition, I developed the University Partnership team’s hiring process. Lead Minerva’s weekly “Product Implementation” meeting to circulate partner feedback and address partner questions and challenges within our specified SLA. Mentored and coached teammates, colleagues, and senior leaders on goal writing, leading meetings, responding to difficult partners, and managing project setup & execution.

Launched initial Work Study Initiative resulting in 100 summer internship and term-time roles and $400,000 of revenue. Owned applicant outreach efforts in U.S. and Canada in 2018, securing 13 percent of the Class of 2022 enrollments.Maintained strong relationships with prospective students and their parents in order to successfully move them through the application and enrollment pipeline. Represented Minerva University in several public events including recruiting events, online speaking panels, and on campus events.

Grew and managed a team of 6 seasoned Partnership Managers, leading training for new team hires and developing team skills.Managed a book of 5 high-value university partnerships that contributed to 25% of company revenue.Expanded university partner portfolios from individual courses to premium offerings such as certificates and degrees while managing partner expectations.Served as escalation point internally and for partners, addressing all business and project questions and connecting the dots of multiple conversations.

Develop and set strategy with university leadership and faculty around unique online educational opportunities to be offered at a global scale so learners can transform their lives.

Visited universities and K-12 schools in Surabaya and Jakarta presenting successful ed tech implementation case studies.

Team Lead: Connecticut Statewide ImplementationMarketing Liaison• Managed team of three Account Managers to implement training and services for CT educators in 60 districts • Designed and implemented new CT educator engagement strategy for 2014, leading to statewide conference• Increased platform adoption to 90% of clients through trainings with high-level district representatives

• Co-led four local and international professional development workshops, resulting in new partnerships • Coordinated a 7-part blog series for partner foundations, providing organizational, editing, writing guidance• Re-conceptualized and executed new engagement strategies for high-value project, leading to contract renewal, increased communication (monthly calls), and two additional partner-led projects

Provide writing guidance and editing services to thirty-one high school seniors on personal statements and supplementary college application essays via email, phone, and video-conferencing against set deadlines. Create “Best Practice” college essay writing emails. Assist students in prioritizing essays and in developing actionable plans for completing essays on time. Create, organize, and maintain spreadsheet with data about students’ essay writing and Common App progress.

• Led a team of 15-20 volunteers in preparing and executing 30+ personalized programs per month • Established and maintained professional relationships with over 50 businesses, non-profits, and State Department representatives• Trained 5-10 new volunteers each month on general programming and IVLP’s client management system

Served as a Public Policy Peer Advisor for three years; Performed with performing-arts group Stanford Taiko for four years

Serving as Co-director for two years required that I coordinate with my co-director on recruiting strategies, curriculum development, and logistics. After two years as Co-director, I produced a brief report with a list of recommendations for continued growth and success of the program, including an application process, an updated and dynamic curriculum, and closer partnerships with teachers from the two schools.

Provided administrative assistance for the first week before demonstrating a keen ability to engage high school interns and adults alike in comfortable discussions about their goals, aspirations, and plans. Showed that I was an adept listener and effective communicator. Subsequently given the opportunity to lead college admissions workshops with high school students and proctor both SAT exams and English Language exams, a task never before given to an international intern.

• Built campaign team with Senior Recruitment Director, with input leading to two new hires • Established new relationships with four S.T.E.M. departments to reach applicants in high-demand majors• Team efforts resulted in 200 percent application increase through direct applicant outreach and consultation