Ruby C. Email & Phone Number

Building and maintaining client relationships, by providing advice and guidance on payroll legislation, along with using the Paywork’s application to complete payroll inquiries. Managed over 300 small business clients with multiple modules (Payroll, AM, TM & HR), also processed payroll for internal clients. Assist clients with investigating, WSIB, PIER.

Garnering hands-on experience in administrative management, duties include liasing with teams across the organization, organizing meetings both in office and off-site, planning events, paying invoices, setting up contractors, ordering supplies and arranging for catering.Support rewards and recognition initiatives for enhanced employee engagement; managing.

Exceed key performance objectives (KPO’s) for swift, accurate, and professional handling of Collector's Chat inquiries; assisting customers with travel-related issues and questions and updating accounts.Recipient of the Service Quality Awards of Excellence in Customer Experience, over four consecutive years, for the delivery and provision of exceptional.

Directed Peer Support initiatives with the new hire group, providing in-class assistance on training, along with one-to-one guidance for new employees in the live environment. Acted as a customer service coach, developing team specialists and ensuring compliance amongst all team members with internal policies and procedures.

Maintained and adjusted employee schedules for over 400 agents in respect to processing shift trades, attendance, overtime and time off requests and managing staffing relative to volume requirements while harmonizing the needs of the employee with the needs of the business.Monitored for atypical trends, also completing daily and intraday reports such as.

Assisted clients in coordinating and completing travel reservations, fostered confidence with customers, upselling travel insurance where appropriate. Consistently exceeded Key Performance Objectives (KPO's) by achieving outstanding status for insurance penetration, client satisfaction surveys (SSAT's), compliance and exceptional accuracy, and overall.

Provided high-level assistance to customers with all inquiries related to their Air Miles accounts. Consistently exceeded scores in compliance (CQA), Client experience (CEB) and satisfaction (SSAT's).

Processed activations for existing and newly acquired corporate accounts, maintaining various communication channels for customer support and corporate data IP provisioning. Completed spreadsheet requests with accuracy and efficiency and assisted and supported national dealers and online reps, via help desk format.

Assisted clients with all cellular service inquiries, excelling in package analysis to define best client/package fit which ensured both customer satisfaction and attainment of revenue targets. Facilitated trouble-shooting for network/mobile related issues and offered clarification on invoices, features, and price plans for enhanced customer retention.

Managed high-volume incoming calls for overdue customer accounts, coordinating payment scheduling with clients and followed up to ensure payments received to protect the company from loss while preserving customer integrity.

Issued airline tickets, hotel, and car rental vouchers with accuracy and professionalism, preparing manifests and ticket reports while handling traveler concerns promptly and efficiently. Delivered high-level assistance to passengers, acting as a liaison between office and destination while providing exceptional customer service.

Collaborated with industry dealers to secure bookings of air-only and packaged reservations for customers, meeting and exceeding expectations to retain continued business. Worked with travel agents in the coordination of cruise group travel, including organizing flights, transfers, and cruise accommodations as necessary.