Ruby Ann Enriquez Email & Phone Number

Quezon City

• Responsible in providing feedback to their respective leaders on the callbacks made my phone representative were properly addressed.
• Responsible checking the callback inquiries and call members if necessary, do actions needed in request of the members, providers or other customers
• Act as liaison in the communications needed in the request, claims or clarifications in the members account
• Responsible in checking if concerns and request are properly accommodated.

Makati

As Sales Operation Service Assurance Manager I am accountable for the planning and implementation of the database, franchising, sales project, and quality requirements of the organization. Responsible for planning, organizing, managing, and controlling their (respective departments or units); helps establish objectives and strategies to ensure Corporate.

Ortigas, Pasig City

As a Customer Service Head, my main responsibility is to Supervised a team of 30 team members including 5 team leaders and 25 country customer care officers. Ensure that department goals and targets are being met and make sure that the needs of their customers are being satisfied.

Ortigas, Pasig City

Attends to Regional concern for all Middle East tie-ups and partners (Lebanon, Bahrain, Qatar, UAE, Jordan and Israel.Review pricing and contract of Middle East Expats and Agent Partners for expansion.Ensure that Support group provide excellence in servicing to committed to customers.Monitors Middle East Sales and Promos and Activities with collaboration.

Ortigas, Pasig City

Responsible for overseeing the transactions of the country of assignment.Responsible for providing solutions to the complaints, queries, and needs of foreign offices, tie ups, agents, beneficiaries, remitters via chat, email and phone calls ( BPO Set Up)

Makati

• Monitors store sales and expenses
• Monitors staff is well train to be able to do extra mile of service to our customer. Observe Employees Appraisal
• Ensure that Bookstore events such as buybacks, coordinate operational aspects which include staff scheduling, daily reconciling of cash on hand, adjusting the store's physical layout and equipment, and ensuring that.
• Responsible for overseeing and managing operations of the store.
• Coordinate with support group like marketing, purchasing, accounting and branches.
• Assist in planning annual or specific budgets.

Makati

• Monitors branch institutional accounts / corporate
• Manage overall day to day operations of the store, including hiring, reviewing, and employee scheduling
• Leads the team for Mystery Shopping / Competitors check on new products, promos and services being catered for company’s improvement
• Assist the manager in general operations of the bookstore, with direct responsibility for assigned.
• Assist in planning annual or specific budgets.
• Develop rapport and make connections with the retail team and customers

Megamall Branch

• Actively listened to the clients needs and recommended products to meet their requirements
• Handles company’s special promos and services.
• Responsible in sales of book fair and institutional Account or Corporate account)
• Conducts book review and recommendation for the store best seller.
• Sell and Monitor Sales of Loyalty Card.
• Provide excellent customer service by doing cold calls to loyalty members, book reservation, Corporate Account monitoring and Gift registry.