Ruby Ann Landicho Email & Phone Number

Mandaluyong, National Capital Region, Philippines

Quezon City, National Capital Region, Philippines

Records transactions whether by cash, cheque, EFT, credit card payments and others.Accurately processed and apply payments, refunds, credit and debt balance to the customercorrect account. Ensuring that there are no misallocations or double entries.Financial consolidation and reconciliation.Investigate customer’s disputes on the account, with cross functional collaboration. Managed email inboxes related to account’s grants/concessions, billing, pay off balance,credits and debts.Assist customer's in generating payment arrangements and payment plans that leads to thecompany’s increase in collections.

Quezon City, National Capital Region, Philippines

Monitored agents activities and supporting systems, making sure each met allcompany’s compliance. Cascades new quality assurance and customer service updates and standards. Conducted evaluations and validations to identify problematic issues while promotingcorrective methods.

Canada

Create Canva designs for social media content.Update and correct chatbot messages.Collaborate ideas with the team to come up with an original and engaging posts andcontents.

Responsible in getting through with the customer’s billing statement. Reviewed and researched billing variances to maintain accuracy. Assisted clients in updating their account information as well as reporting lost/ stolencards. Investigate and raised disputes for an unauthorized charges to address and resolvebilling issues. Handled high volume of inbound calls pertaining to late charges and fees.

Delivered high level of assistance by locating products and checking productspecifications. Engaged with customers to effectively build rapport and lasting relationships. Solved customer challenges by offering relevant products and services. Trained and developed as sales representative in company processes, productknowledge, customer service and selling techniques. Initiated up-selling strategies such as recommending accessories and complementarypurchases to boost revenue. Handled high volume of calls for Sales Department.