Ruby Ann S. Email & Phone Number

A passionate individual driven for excellence and top-notch results with focus on providing superior client satisfaction. With 10 years experience providing high-quality customer service and technical support working with clients, partners, CSMs, consultants, engineers, developers and product teams and 3 years supporting small business entrepreneurs driving success and growth through administrative tasks, social media management and marketing, e-commerce, website, and email management, customer service, graphic design, audio/video editing and more.Demonstrated history working in various industries and fields including but not limited to Information Technology & Services, Telecommunications, Hospitality and SMB (E-Commerce, Digital Marketing).Highly adept in the following tools and technologies:Microsoft Office, Google's G Suite, MS SQL, Atlassian (JIRA, Confluence, Trello), CRM (Insightly, Zendesk, Freshdesk, Asana), WordPress, Shopify, FTP, POS software, SaaS, Hosted Services, Graphic Design platforms (Adobe Photoshop, Canva, Snapseed, Adobe Lightroom, etc.), Video and Audio Editors (Filmora, Audacity), SEOExceptional in the following skills and qualities: Verbal and Written Communication, Growth-Mindset, Propensity for Learning New Technologies, Tools & Methodologies, Critical Thinking, Root Cause Analysis, Troubleshooting, Highly Inquisitive, Teamwork and Collaboration, Detail-Oriented, Data Analysis, Technical Writing, Copywriting, Creative Writing, TranscribingStrong Information Technology Professional background with a degree in Information Technology majoring in Management Information System.