Ruby Ann Thomas Email & Phone Number

Montreal, Quebec, Canada

Montreal, Canada

1. Assist the management of Bank of Montreal Employees Active Directory.2. Assist the management of desktop backups and archiving.3. Manage the documentation of different technical issues for future reference.4. Assist the installations of Productivity applications on both Windows and Mac.5. Be willing to learn and assist with end user’s VPN access, wireless connectivity, network infrastructure optimization, and server infrastructure management.6. Manage all the internal BMO Employees inquiries such as troubleshooting of laptops and printers.Proficient level of knowledge in MS SQL, Netezza or other data warehousing environments would be beneficial.7.ITIL Foundation Certification and experience working in a ServiceNow incident management environment 8.Working knowledge of ESP, AutoSys, Control-M or other batch scheduling software .9.Knowledge of Infrastructure, monitoring and Help Desk operations.10.Knowledge of support and operations practice, concepts, and technology obtained through formal training and work experience.

Bangalore ,India

1. Defines application problem by conferring with clients; evaluating procedures and processes2. Design and develop new systems by choosing and configuring hardware and software. 3. Conduct testing to ensure that the systems work as expected. Logging ticket in CRM tool,REMEDY Application Tool,Service Now. 4. Preparing the reports such aged tickets >7 days, >15 days and >30 days related to incident management and forwarding to team. 5. Citrix: Granting access/ adding applications & troubleshooting connectivity issues. · SAP: Granting access, Password reset/ Account unlock & troubleshooting connectivity issue.

Post Graduate, Mobile Application Devolpment

1.Program at an intermediate level, using the Java programming language 2.Create Java applications and Java applets using the Java.

Bachelors, Engineering