Ruby Baird Email & Phone Number

Orange County, California Area

Contributed to delivery of efficient services, exceptional patient care and positive patient-doctor relations by utilizing and fostering seamless communication skills between doctors, pharmacists, insurance companies and patients, and reviewing daily plans and objectives with Office Manager daily.Streamlined patient services by scheduling patient appointments, conveying patient needs, evaluating treatment, and liaising between insurance companies and patients to determine benefits and copay. Ensured patients were administered correct medications by monitoring medications and refills, informing patients of medication protocols, and consulting with pharmacies to confirm prescriptions. Demonstrated technical capabilities by operating various office equipment including but not limited to phones, scanners, fax and point-of-sale machines. Managed and maintained accuracy of data by updating patient virtual chart, insurance and medication information, compiling and ensuring completion of a variety of patient forms and documentation, and composing detailed messages for the Doctor’s review.Exceeded expectations by aiding in setup and organization of new office location, and sustaining high customer service and retention rates.

Newport Beach, California

Increased sales and provided excellent services by utilizing customer relations in selling musical instruments, maintaining and repairing musical instruments and store displays, and supporting coordination of student lessons. Consistently met customer needs and requests by presenting and demonstrating various instruments, and providing information related to instrument care and accessories. Entered new student information in the database, scheduled lessons, tracked songs learned and recorded progress electronically. Guaranteed instruments operated properly by conducting minor repairs on guitars, ukuleles, bass, etc., testing and tuning all instruments regularly, and restringing guitars of various types as needed. Aided in inventory and in-store operations by reporting receipt of new shipments, testing all new products, displaying and assembling new instruments and accessories, and organizing all products in the shop and storage.

San Juan Capistrano, California

Supported dental office operations and provided a pleasant customer experience by helping patients remained comfortable and relaxed, and ensuring dental trays included correct instruments for various procedures. Prepped and assisted Dentist and RDA with surgeries, and provided daily assistance to dental hygienists as needed. Streamlined office processes by consulting with Office Manager to coordinate patient charts and care, and maintaining open communication with Dentist and RDA to determine procedures for each patient.Coordinated patients’ charts and dental progress, and educated patients by presenting results of x-rays, crowns and various other dental treatments.Ensured dental tools met OSHA regulation standards by utilizing various sanitation tools, including the ultrasonic cleaner and autoclave to clean instruments.