System Administration Windows & Apple From 25th February 2010 till; Responsible for Systems Configuration, Integration, Communications, Installation, Upgrades & Migrate of Microsoft Windows Operating Systems 2K/2K3 Servers & Client OS, as well as Mac Leopard/snow Leopard.Troubleshooting and managing of Mac book pro, Mac Book, Power Book G4, iMac of Apple.Implementing, Configuring & Maintaining IT Policies as per the Organizational requirements.Configuring & Maintaining MS ¡V Outlook 2k3/2k7.; Providing 24x7 support and recommended solutions for software, hardware and network upgrades.Provide desktop support for all office workstationsManaging Servers (Including File Servers, Print Servers, Mail ServersPerformed user account creation, deletion, and configuration. Active Directory users and groups management. Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices. Responsible for security equipment, including Cyberoam Firebox LX25 firewall using spam blocking utility, Internet policy utility etc. as well as Symantec Antivirus System Center and Central Quarantine Server 8.0 and AntiVirus. Security Camera Installation and management.Hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware.Preparing monthly work status report and updating technology specific documents Implementing and configuring of VOIP phones.

From 20th December 2007 till 25th May 2009Job Responsiblities:Performed tasks answering customer inquiries and grievances received, in person, via telephone. Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for customer service in the Dell Computer division, duties included answering customer queries, problem solving and providing detailed information on Dell Computer products. Assisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and associates.