ADP India Pvt LTD- Customer Service AnalystJanuary 2021-June 2022Worked for Health insurance and handling USA major accounts having more than 1000 employees to ensure that there is a smooth transition between client and carrier/insurance provider. Responsible for end-to-end process for the stake holders which has a completion cycle of 90 days and observing and resolving any issue that they may have post production for 30 days.Since Oct 2015 | Tech Mahindra Business Services Complain & Escalation Executive - Blended Telecommunication Process Key Result Areas: • Referring to unresolved customer grievances or special requests to designated departments for further investigation • Maintaining healthy group dynamics • Supporting and mentoring new team members in process and performance to ensure that they have the necessary knowledge to effectively participate on the team • Creating a workplace environment that promotes production of safe and healthy goods through regular training of employees, from quality’s stand point. • Facilitating positive working relationships with clients & team members. Apr 2015 to Oct 2015 | Savy Software, A KPO, Pune Insurance Advisor -HealthClient: USA | Reporting to the USA govt. •Assisted the USA doctors to document the records and helped with the insurance process for the full year and to ensure that they are also eligible for incentives by following the set parameters •Answered the queries of the doctor’s related to the product Feb 2014 to Apr 2015 | Convergys -International BPO (EE -Telecom Process) Trio Brand: EE, Orange & T-Mobile Jul 2013 to Jan 2014 | EXL, Pune Advisor - Insurance process (Dealing with the Motor Insurance and support for USA) • Master’s in Public Administration from IGNOU in 2019• B.A. in Sociology from Indira Gandhi National Open University in 2014 • HSC from Indira Gandhi National Open University in 2009 • SSC (CBSE Board) from Air Force School, Kanpur with an aggregate of 67% in 1995 Completed Google Certification in Foundations of Project Management from Coursera.Pursuing online training to gain Certificate in PMI and Agile Certified Practitioner from Simplilearn.Done Marketing Management from IIM-B through edX.Passed Post Graduate Certificate in Sales and Marketing from upGrad in December 2020.Passed Insurance exams conducted by IRDA with 96% Date of Birth: 27th April 1978 Languages Known: Hindi & English Address: