Ruby Bowman Email and Phone Number

· Effectively handle credit card billing inquiries· Investigate and solve complex problems via phone & mail correspondence· Provide written and verbal responses to customer concerns· Apply MasterCard and Visa regulations for all dispute investigations· Operate multiple software databases· Apply problem-solving skills, decision quality skills, analytical skills and attention to detail in each case· Follow federal and bank policies and procedures· Adjust in rapidly changing environment· Keep records of customer interactions, transactions, record details of inquiries, complaints, and comments, as well as actions taken· Complete cases within given timeframes· Maintain customer confidentiality and enforce security verifications· Stay in compliance with bank standards set for advisors