Ruby Cardelli Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Liaising with the internal nurse banks and agencies to satisfy resourcing demands across multiple hospitals whilst complying with tight deadlines and budget constraints.
• Handling and managing high volume of calls and emails to satisfy queries and resourcing issues from multiple hospital units in a timely manner ensuring the highest of customer satisfaction.
• Providing excellent customer service over the phone and email to nurses and hospitals.
• Logging and accurately monitoring resourcing details and financial figures in internal database to produce reports and comply with auditing requirements.
• Ensuring that processes, policies, financial targets and deadlines are met by staying updated with the contractual agreements and ensuring that they are applied with agencies and nurse banks.
• Liaising directly with hospital and agency management staff to agree business rates and targets

London, United Kingdom

• Responsible for all aspects of Front of House and customer Service Management
• In charge of Front of House team including recruiting, coaching and mentoring
• Provide first class customer service following company standards and guidelines.
• Investigate and resolve customer enquiries and complaints in an empathetic manner.
• Assume ownership of team productivity and manage work flow to meet or exceed quality service goals.
• Train staff on operating procedures, company services and brand standards.

Illes Balears, Spain

• Propose ideas to improve provide services and event quality.
• Organise facilities and manage all event details such as decoration, catering, entertainment, transportation, location, invite list, special guest, equipment promotional material etc.
• Ensure compliance with insurance, legal health, and safety obligation.
• Specific staff requirements and coordinate their activities.
• Liaise with customer to identified their needs and to ensure customer satisfaction

London, United Kingdom

• Respond to all customer enquiries thoroughly and professionally.
• Coordinate between billing department and customers to resolve problems.
• Document all customer enquiries and comments thoroughly and quickly.
• Answer customer questions about Health Club queries and complaint handling.
• Manage customer calls effectively and efficiently in a complex, fast-paced environment.
• Manage customer details and changes on customer service management systems and databases.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, C

Activities and Societies: Yoga, gym, running and music I am a friendly and driven individual with an unwavering passion for whatever task.

Training Course, Growing As A Manager, Training Course

Marketing, Business, Management, Marketing, And Related Support Services